Complain about which department the scenic spot is looking for.

Complaints about scenic spots can be defended by complaining to consumer associations or tourism administrative departments, as follows:

1, the parties can call the hotline 12345 to report, and the local cultural and tourism administrative departments should strengthen the connection with the hotline 12345, and timely receive all kinds of mass demands such as reports, complaints, consultations, help, opinions and suggestions related to the cultural and tourism fields transferred from the hotline 12345;

2. The parties can also call 1230 1 to defend their rights, and customers can evaluate and suggest the service quality of service personnel and tour guides;

3. The parties can negotiate with the person in charge of the scenic spot to deal with related matters and resolve conflicts;

4. If negotiation fails, the parties may also complain to the consumer association and the tourism administrative department;

5. If the party refuses to accept the result, it may also submit the case to arbitration and bring a lawsuit to the people's court according to the arbitration agreement reached between the party and the tour operator.

Legal basis: Article 92 of the Tourism Law of the People's Republic of China.

Disputes between tourists and tour operators can be resolved through the following channels:

(1) Both parties negotiate;

(two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations;

(three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration;

(4) bring a lawsuit to the people's court.