What aspects should travel agencies implement quality management?

The product design of travel agency is the basis to ensure the overall product quality. The quality of product design refers to ensuring that the service products of travel agencies meet the tourism needs of tourists in use value.

Second, the quality of tourist reception service.

The quality of tourist reception service refers to the services provided by store receptionists and tour guides of travel agencies. The quality of tourist reception service should ensure that tourists who buy travel agency products get material and spiritual satisfaction during the travel process.

Three. environment quality

1, quality of hardware environment

The quality of hardware environment refers to the level of facilities, equipment and other auxiliary hardware items used by travel agencies in the process of receiving tourists. The hardware environment includes the hardware environment of the travel agency itself and the relevant tourism service supply departments. The quality of hardware environment reflects the relationship between various facilities and equipment provided by travel agencies and tourists' satisfaction.

2. Soft environment quality

The quality of soft environment refers to the coordination between various departments within the travel agency and the level of cooperation between the travel agency and the relevant tourism service supply departments, with the aim of ensuring the smooth progress of tourism activities.