How to mediate the contradiction between merchants and tourists in many places?

Dali, Yunnan Province is an ancient city with unique scenery in China, and tourists visiting Dali, Yunnan Province during the Eleventh Five-Year Plan period are also in an endless stream. However, on June 5th, 10, a female merchant clashed with tourists in Shuanglang Ancient Town, Dali, Yunnan, and the female merchant insulted the tourists. Afterwards, the Party and Government Office of Shuanglang Town responded and ordered the business households involved to suspend business for 30 days.

In Shuanglang Ancient Town Scenic Area, a businesswoman in a red dress began to take out her mobile phone to record videos because tourists didn't spend money after entering the store. While recording the video, she insulted the tourists: Don't come out to play without money. What are you doing out here like this? Don't come out to harm people if you have no money. Afterwards, the tourist clashed with the businesswoman.

Originally, I went out to travel to relax. However, some merchants stare at consumers' wallets and give them a dirty look when they enter the store. Fortunately, the relevant departments handled the matter in time and asked the business operators involved to order rectification for 30 days. Some people say that such punishment is too light and should be fined, and the owner should publicly apologize.

In fact, this situation is also common in the tourism industry. In the eyes of merchants, tourists will spend as long as they enter the door. In fact, we can understand that the epidemic has dealt a great blow to tourism, and businesses also want to make more money during the Golden Week. However, making money belongs to making money, and you can't make such abusive behavior to tourists. Customers are God, and offending customers indirectly means that you have a grudge against money.

10 On June 6, it was revealed that a merchant in Shuanglang Ancient Town, Dali, Yunnan had a conflict with tourists. Tourists said they didn't buy drums when they entered the store, and merchants insulted "Don't come out to harm people without money". 65438 On1October 9th, Li Zepeng, deputy governor of Dali People's Government, reported the handling of related problems caused by the video of "Shuanglang Ancient Town in Dali, insulting tourists without buying drums" appearing on the Internet on1October 5th.

The People's Government of Dali Bai Autonomous Prefecture immediately conducted an investigation, notified the hot search video and handled it according to the investigation. The reaction is not unpleasant, but the problem is how to prevent similar incidents from happening again, make the tourism market more orderly, and make tourism more standardized, harmonious and civilized, which requires more reflection from relevant departments.

The tourists came on impulse and returned disappointed. Is it the problem of the merchants or the miserliness of the tourists? Do I have to shop when I travel? The bad service attitude of the swearing people not only "ruined the scenery", but also blackened the Dali scenic spot in Yunnan. After a hot search, tourists may have to think twice if they want to travel again. In the long run, it will affect the image and interests of various scenic spots in Yunnan and even the whole tourism industry.

With the gradual optimization of the environment of tourism hardware facilities, the masses have higher and higher requirements for the "soft environment" of civilized tourism, especially for businesses that provide services such as catering, accommodation, shopping and entertainment. It is of great responsibility to maintain a good "soft environment" for tourism. In recent years, there have been many incidents in which merchants "cheat customers" and "cheat customers" and the management of scenic spots is chaotic, which has seriously affected the image of the city. This has greatly affected the reputation of the city where the scenic spots are located, and also sounded the alarm for the creation of tourism brands in related cities.

The order of tourism market is related to the sustained and healthy development of tourism and the growing needs of people for a better life. A good market development environment requires not only the strong supervision of relevant government departments, but also the civilized services from all walks of life. Only by enhancing service ability, improving service level and optimizing tourism environment can tourists feel the spring breeze of civilized tourism in modern society in a civilized and harmonious tourism environment.

Gold and silver cups are not as good as tourists' reputation. In the context of global tourism, having popularity does not mean having word of mouth. Therefore, tourism service, tourism management and relevant government departments should make joint efforts to improve the quality of tourism, let tourism civilization catch up and realize the organic unity of popularity and reputation, so as to truly win the love of tourists.