Thoughts on uncivilized phenomenon of tourist attractions

Su Runjing, a reporter from Shenzhen Evening News, reported that during the Spring Festival Golden Week just past, the number of tourists and business income in our city's scenic spots have achieved good growth, and the number of citizens participating in domestic and outbound tours has also increased compared with the same period last year. While having a good time, have you ever noticed the etiquette of tourism civilization? According to the local tour of Shenzhen people, the tour of go on road trip and foreign countries, the reporter visited major scenic spots and travel agencies respectively, and found that although there are still a few uncivilized phenomena in tourism, the vast majority of citizens showed good civilized quality when traveling.

A

It's hard to see Shenzhen people talking loudly when traveling abroad

Mr. Chen from Chaoshan took advantage of the Spring Festival to reunite with his eldest son's family in Shenzhen. After visiting splendid china and the Window of the World, Mr. Chen found that the ticket purchasing points in the scenic spot were always orderly. "There were many people in the scenic spot during the Spring Festival, and there were hundreds of tourists waiting for some projects, but I saw that the tourists all queued up consciously and quietly, which was rare."

what is the civilized quality of Shenzhen people playing in other places? The reporter visited several large travel agencies in the city. Most tour guides reported that Shenzhen people have a high quality of traveling abroad, and they will fight for it when they are treated unfairly, but they rarely make any noise when they play. Miss Luo, the tour guide, told the reporter that she once took a tour group to Greece. In the evening, tourists were free to go to a local bar, and the local residents were quietly drinking and chatting, while the group members she took were so embarrassed. However, she found that the situation has improved in recent years, and the phenomenon of loud outbound tourists in Shenzhen has gradually decreased.

B

Bad habits such as littering and lettering have to be changed

Although the tourism quality of Shenzhen people is generally recognized, reporters found during the Golden Week that some uncivilized tourism phenomena still appear from time to time.

During the Spring Festival, the fine weather attracted many citizens to go out and climb mountains. The Wutongshan Forest Park was crowded with tourists, but the reporter found that the phenomenon of littering everywhere increased. A sanitation worker in a park told reporters that every day, the park cleans up a lot of garbage. "The phenomenon of littering is relatively rare in Shenzhen, but when it comes to festivals, the citizens seem to lose control and start littering everywhere."

Some vendors selling simple hammocks come to Wutongshan Forest Park, and even directly tie hammocks to small trees, and use the shade as hammocks for rent, and many tourists patronize them. Compared with the surrounding lush forests, several small trees tied to hammocks are obviously bare and their trunks are bent. In the Phoenix Mountain in Baoan, some citizens broke branches and green leaves at will along the road according to the tradition of "going out with money on New Year's Day", and many trees were "scarred".

In the scenic spots in the city, in order to grab the "best photo spot" with a better angle, some citizens do not hesitate to climb the boulders and statues of the scenic spots, and some children follow them to take photos and play on the sculptures of the scenic spots, but their parents on the side do not stop them at all.

who is mainly responsible for similar uncivilized phenomena? The reporter conducted a random interview on this issue. More than half of the respondents said that it was mainly due to the need to improve the personal quality of tourists. Another 34% of the respondents believed that the government should assume the responsibility of educating citizens. 7% of the respondents believe that travel agencies give tourists tips when organizing a group. According to industry insiders, the seriousness of tour guides has a lot to do with the civilization of the team. The task of a tour guide is not only to guide sightseeing, but also to guide civilization.

Expert comments

"Shenzhen should be at the forefront of the country in terms of tourism civilization"

Song Ding, director of the Tourism and Real Estate Research Center of the Comprehensive Development Research Institute (Shenzhen, China):

A big tourist country includes not only the rich tourism products and sound tourism system, but also the quality construction of tourists. At this point, I believe Shenzhen will be at the forefront of the country. With the increasing opening up of China, the tourism industry has developed rapidly in recent years, and it has gradually been in line with international rules. People have gradually learned to abide by the customs and rules of tourist destinations when traveling, which is a very obvious progress. Shenzhen's economy has developed rapidly, and its institutional construction has a good foundation. In recent years, uncivilized phenomena such as loud noises have rarely appeared in citizens' travel. On the other hand, there are many go on road trip citizens in Shenzhen. At present, go on road trip Association has helped the government to regulate the market order, and citizens are paying more and more attention to tourism civilization in self-driving travel. In the next 5-1 years, people's travel style will be better, and Shenzhen will be at the forefront of the country in the construction of tourism civilization.

Politeness and Etiquette Class

Traveling abroad:

Obey the arrangement and strictly observe the time agreement

(1) Greeting each other politely.

(2) strictly observe the time agreement.

(3) obey the travel seating arrangement.

(4) Listen to the explanation quietly and patiently.

(5) comity among peers.

(6) Protect the ecological environment of cultural relics.

(7) Observe the regulations when taking photos.

(8) Respect ethnic and religious customs.

Tour guide service:

Stand up in the face of danger

(1) Before a tour guide, he/she should be certified, listed for service, introduce himself and take the initiative to greet.

(2) Tour guides should be smiling, carefully guiding, patiently introducing and actively reminding.

(3) When arranging, it should be allocated reasonably, meet the needs, take care of the old and the young, and respect privacy.

(4) When in danger, stand up, calmly respond, and evacuate in time to ensure safety.

(5) When responding to the lawsuit, you should exercise restraint, listen carefully, solve it reasonably, and politely refuse.

Check in the hotel:

Take care of the facilities and don't use the towel in the guest room to clean your shoes

(1) When you check in with the group, you should wait in the lobby, don't crowd at the front desk and don't make any noise.

(2) When staying alone, you should go through the formalities at the front desk, greet politely, speak softly and wait patiently.

(3) Thank the bellboy for his help and give him an appropriate tip.

(4) After entering the guest room, you should consciously close the door, do not make noise in the room, and do not turn on the TV too loudly to affect other guests.

(5) You can't go out of the guest room in pajamas or underwear, let alone walk around in the corridor or drop by.

(6) Take care of the facilities in the guest room, be friendly to the waiter, respond to the waiter's greetings, and save the use of water and electricity.

(7) Waste should be put into the dustbin.

◎ Special note:

You can't shine shoes with sheets, towels and bath towels in the guest room.

when taking a shower, the lower end of the waterproof curtain should be hung in the bathtub to avoid wetting the bathroom and guest room floor.

Hotel service:

Customer first, resolve minor conflicts in time

(1) Appearance should be dignified, generous, smiling and polite.

(2) The expression should be kind, courteous, friendly and concise.

(3) welcome the guests, welcome them, be polite, answer questions, and say goodbye.

(4) The service should be convenient for the host, active and enthusiastic, respectful of privacy, and thoughtful.

(5) We should express our gratitude to the guests' suggestions and adopt them gladly.

(6) Apologize for the guest's complaints and handle them in time.

(7) We should express regret for the difficulties made by our guests and be patient again and again.

(8) show sincerity to the requirements of the guests and try to meet them.

(9) show love and special care to the guests' difficulties.

(1) We should show respect and appreciation for the kindness of our guests.

◎ Special note:

Never neglect, prevaricate, perfunctory, impatient, arguing, humiliating or even abusing guests, and never use, keep, hide or even steal guests' articles or articles abandoned by guests. Sudden accidents should be calm, customer first, resolved in time and handled properly.

—— Excerpted from "Courtesy in Shenzhen —— A Concise Reader of Etiquette Knowledge about Civilization, Building a New Style and Meeting the Universiade"