Mom went to Hong Kong and was tricked by the tour guide into mentioning jewelry and buying more than 10,000 colored gold necklaces. Can I return them myself in Hong Kong?

On 20 1 1, the Tourism Commission of the Hong Kong Special Administrative Region Government issued "Notes for Mainland Group Visitors" (referred to as "Notes"), clearly stating that tourists who are not satisfied with shopping in the shops registered by the Travel Industry Council can ask for a refund within 6 months from the date of purchase. If the goods are not damaged or damaged due to use, they can get a full refund.

Before the publication of the Notice, Hangzhou citizens spent money shopping in Hong Kong, and if they wanted to return the goods, most of them were handled by travel agencies. "But there are not a few disputes caused by shopping refunds. For example, if a tourist buys a watch, there are some slight scratches on the watch, which may not be visible to the naked eye, but the merchant thinks that this scratch will affect the secondary sales and refuses a full refund. " Ke Anbo, who accepted complaints from Hangzhou Tourism Quality Supervision and Management Office, said that the introduction of the notice will enable tourists to better safeguard their rights and interests in the future.

The relevant person in charge of the Travel Industry Council of Hong Kong said that registered shops that refuse to refund for three times within two years will be disqualified. At the same time, the Travel Industry Council of Hong Kong also requires registered shops to refund tourists within 7 days after receiving the return. Once a shop fails to refund the tourists on time, the Travel Industry Council of Hong Kong will impose a penalty of 5 to 20 points on the shop.

Each store has a maximum of 30 points a year. Once the score reaches 30, the store will not be able to continue to participate in the refund protection scheme in the next year, which will be announced by the Travel Industry Council of Hong Kong in official website.

Extended data

After shopping in the shops registered by the Travel Industry Council of Hong Kong, tourists can get a uniform customized receipt from the Travel Industry Council of Hong Kong, which is marked with clear telephone number, fax number, e-mail address, website address, inbound tourist service hotline of the Travel Industry Council of Hong Kong and other related contact information. Visitors can contact the store with the original documents and the goods that meet the return requirements to handle the return.

"Visitors can contact the merchants themselves and then send the relevant vouchers back to the merchants together with the goods. You can also assist in returning goods through a tour group, or directly call the inbound tourist service hotline of the Travel Industry Council of Hong Kong, and the relevant staff will also assist tourists in handling related return matters. " Xu Min, executive vice president of Hangzhou Travel Agency Association and general manager of Zhejiang New World International Travel Service, said.

Wenzhou Net-Hong Kong Tourism Commission: Mainland tourists can return their goods within six months after shopping in Hong Kong.