Can hotel group purchases purchased through Ctrip be refunded?

Hello! Thank you for your attention to Ctrip!

1. For products that clearly indicate in the product description that "return at any time if not consumed" is supported, if the group purchase is successful but no reservation has been made, you can log in to the Ctrip website and select "Refund" in "Group Order Now" , it will be returned to the payment account via the original route within 10 working days.

2. The product description clearly states that products that support "unconditional refund if the coupon has expired and has not been consumed". If the group purchase coupon has expired and has not been reserved for consumption, you can log in to the Ctrip website and select "Group Order Now" "Refund" will be returned to the original payment account within 10 working days.

3. If the minimum number of people in the group purchase is not reached when the "Group Now" special hotel ends, Ctrip will return the refund to your payment account within 10 working days. The refund account must be the same as the payment account. The account remains consistent, and the order status can be viewed directly by going to "Group Order Now".

4. After the group purchase is successful, the customer cannot use it normally due to force majeure factors (we will do our best to select high-quality cooperative suppliers and try to avoid such situations).

If you still have questions, it is recommended that you call our customer service and someone will be at your service.

For more information, please log in to Ctrip Hotel Group Purchase: /#c=baiduzd

I hope my reply will be helpful to you, thank you for your question! I wish you a happy life.