What should I do if there is a natural disaster in a tourist destination?

The weather has been fine recently, which is really a good season for traveling. However, when friends travel abroad, have they ever encountered such a problem, that is, they booked a hotel ticket, but suddenly encountered natural disasters such as typhoon, earthquake or volcanic eruption, and could not travel.

The recent heavy losses have made Japan, a "disaster prevention expert", anxious. At present, Kansai Airport and new chitose airport, the international gateways of Kansai and Hokkaido, have been affected by disasters, and all routes have been suspended. I wonder when the international line will be repaired.

Reminiscent of the volcanic eruption in Bali some time ago, a large number of flights were delayed and cancelled. Faced with such a serious natural disaster, air tickets and hotels have been booked, and friends who are anxious to go to their destinations must be very anxious and unable to travel. So how can we minimize the loss of booked air tickets and hotels?

If the ticket encounters force majeure and the airline cannot guarantee the flight safety, it will cancel the concurrent notice of the flight. The so-called force majeure refers to the unforeseeable, unavoidable and insurmountable objective situation. Including three aspects, natural disasters, such as typhoons, earthquakes, floods, hail and so on; Government actions, such as expropriation and requisition; Social anomalies, such as strikes and riots.

If the airline cancels the flight, the refund must be free. At this time, you should ask the airline for the flight cancellation certificate in time. The flight delay was announced by the airline. If you have arrived at the airport, you can ask the ticket counter to issue it. You can also check and download the cancellation certificate in the airline official website self-service area. If you are not clear, you can call the official customer service number directly.

The hotel has already handled the flight, and will solve the hotel problem next. Some hotels are free to cancel for a limited time. During the free cancellation time, cancel directly without nonsense.

Hotels that have passed the free cancellation time or cannot be cancelled for free are more laborious. At present, hotels are generally booked through travel agencies or online platforms, which may also involve multi-level procurement by travel agencies. At this time, we must first find the platform or travel agency for booking the hotel and ask them to help contact the hotel to cancel.

In most cases, you can cancel your check-in due to force majeure, which will be stated in the contract between the platform and the hotel, but the hotel may need to provide proof materials provided for check-in. At this time, the flight cancellation certificate issued by the airline is very important and must be kept well.

If an agent or platform tells you that you can't cancel for free, don't believe it first! They may just be unwilling to help you contact the hotel to cancel your reservation.

There are two reasons. One is that many users want to cancel contact because of force majeure, which is very time-consuming to handle. On the other hand, if you cancel the order for free, the platform or agent will have no income on your order, so some unscrupulous agents will take the attitude of not canceling if they can, and delaying if they can.

If you encounter an unscrupulous agent, in addition to communicating with the agent, you can only get in touch with the hotel in person and explain the situation to the hotel. After the hotel agrees to cancel the reservation, you can communicate with the agent to ask for cancellation.

It is bad enough that you can't travel as planned. I hope everyone can minimize the loss ~