Traditional Culture Encyclopedia - Tourist attractions - National 1A to 5A level scenic spot evaluation standard
National 1A to 5A level scenic spot evaluation standard
Detailed Evaluation Rules of National Standard "Quality Grade Evaluation and Division of Tourist Attractions"
Note: These detailed rules are formulated in accordance with the Administrative Measures for Quality Grade Evaluation of Tourist Attractions (Order No.23 of the National Tourism Administration) and the national standard for Classification and Evaluation of Quality Grade of Tourist Attractions (GB/T 17775-2003). These rules are divided into three parts:
Detailed Rules 1: Detailed Rules for Service Quality and Environmental Quality Scoring
Detailed Rules 2: Detailed Rules for Landscape Quality Scoring
Rule 3: Detailed Rules for Scoring Tourists' Opinions
Scenic spots at all levels shall meet the following conditions:
Detailed Rules 1: Detailed Rules for Service Quality and Environmental Quality Scoring:
1, the detailed rules * * * are 1000 points, * * * is divided into 8 major items, and the scores of each major item are: 130 points for tourism and transportation; Travel 235 points; Travel safety 80 points; Health 140; Posts and telecommunications service industry 20 points; 50 points for travel and shopping; Comprehensive management 200 points; Resources and environmental protection 145.
2. Five scenic spots need to reach 950 points, four scenic spots need to reach 850 points, three scenic spots need to reach 750 points, two scenic spots need to reach 600 points, and 1A scenic spots need to reach 500 points.
Rules 1 Scoring Summary
Detailed Rules 1: Detailed Rules for Service Quality and Environmental Quality Scoring
Note: 10 is the score point, and the sum of all 10 scores is 1000.
1, tourist traffic
2. Sightseeing
3. Travel safety
4. Hygiene
5. Posts and telecommunications
6. Travel and shopping
7. Comprehensive management
8. Resources and environmental protection
Detailed Rules 2: Detailed Rules for Landscape Quality Scoring:
1. These rules are divided into two major evaluation items and nine evaluation factors, with a total score of 100. Among them, the resource attraction is 65 points, and the market attraction is 35 points. Each evaluation factor is divided into four evaluation scores.
2. When scoring, the members of the evaluation team score the evaluation items and evaluation factors respectively, and finally get the total score by arithmetic average.
3. See Appendix A on page 9 of Classification, Investigation and Evaluation of Tourism Resources (GB/T 18972-2003) for the "basic types" in the evaluation factors of "scale and abundance".
4. Five scenic spots need to reach 90 points, four scenic spots need to reach 85 points, three scenic spots need to reach 75 points, two scenic spots need to reach 60 points, and 1A scenic spots need to reach 50 points.
Rule 2 Scoring Summary
Detailed Rules 2: Detailed Rules Table of Landscape Quality Scoring
Rule 3: Detailed description of the scoring rules for tourists' opinions:
1. The classification of tourist opinions by the quality level of tourist attractions is based on the comprehensive satisfaction of tourists with tourist attractions.
2. The survey of tourists' comprehensive satisfaction mainly refers to the score of tourist opinion questionnaire in tourist attractions.
3. The Tourist Opinion Questionnaire in Tourist Attractions is distributed, recycled and counted directly to tourists accompanied by the staff of the scenic spot and the on-site evaluation inspector.
4. In the process of quality grade evaluation, the distribution scale of tourist opinion questionnaire in tourist attractions should distinguish the scale, scope and declaration grade of tourist attractions, generally 30-50 copies, and adopt the methods of immediate distribution, immediate recovery and final summary statistics. The recovery rate should not be less than 80%.
5, "tourist opinion questionnaire" issued, should take the form of random distribution. In principle, the distribution target shall not be less than three tourist groups, and pay attention to the balance of gender, age, occupation and consumption level of tourists.
5. The scoring method of tourists' comprehensive satisfaction:
(1) Total tourist satisfaction score 100.
(2) Scoring criteria:
① The overall impression is 20 points. Among them, satisfaction is 20 points, satisfaction 15 points, average 10 points, and dissatisfaction is 0 points.
② The full score of other 16 items is 5, with a total score of 80. In all projects, satisfaction is 5, satisfaction is 3, general is 2, and dissatisfaction is 0.
(3) Scoring method: First, calculate the arithmetic average of all items in the tourist opinion questionnaire of tourist attractions, and then add the arithmetic average of this 17 item as the comprehensive score of this tourist opinion evaluation. If a single item is not filled in all questionnaires, the average score of other items (except the overall impression item) will be included in the total score.
6. The minimum requirements for the comprehensive score of tourists' opinions in the quality grade of tourist attractions are as follows
5A-level tourist attractions: 90 points.
4A Tourist attractions: 80 points
3A Tourist attractions: 70 points
2A Tourist attractions: 60 points
1A tourist attractions: 50 points.
Questionnaire on tourists' opinions in tourist attractions
questionnaire
Dear tourists:
Thank you very much for filling out this opinion questionnaire during your valuable trip. Your valuable opinions will serve as an important reference for evaluating the quality level of this tourist attraction.
Thank you for your cooperation and support. Have a nice trip.
China National Tourism Administration
Dear guests:
We will be verygritefyouwoultakeafewminute to completethis.
Questionnaire. Your comments will be quoted.
Scenic spot quality rating.
Thank you for your efforts. We hope you enjoy traveling.
China national tourism administration
Name of country (province, city)
Name country
Rule 3 Score Summary
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