How to carry out the "14 days 100% refund guarantee plan" for Hong Kong tourism?

In February 2002, "14 days 100% money-back guarantee plan" was implemented; According to the plan, all passengers who go to the registered stores through travel agencies can get a full refund if they are not satisfied with the purchased goods, as long as they ask for a refund within 14 days. Passengers must return the goods with the original documents. When returning the goods, they must ensure that there is no damage to the goods and follow the packaging at the time of purchase or delivery.

In addition, you can make a complaint directly on the website of the Travel Industry Council of Hong Kong or the Consumer Council. ...

Official website of Travel Industry Council of Hong Kong

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Supplementary question: Complain directly at official website, the Travel Industry Council of Hong Kong, and the staff will make the best arrangement for you. ...