Investigation report on the legitimate rights and interests of consumers

what to do after buying counterfeit goods-investigation report

In recent years, counterfeit and shoddy goods have mushroomed. From food to supplies, from medicine to clothing, from the inside out, where there are genuine products, there are fake footprints, and finally even the RMB for shopping is fake. Fake items bring a lot of inconvenience to people, and some can even kill people! Their market is much bigger than the real thing. Those black-hearted bosses use sweet words to lure people into taking the bait and make money without conscience. Therefore, we should be very careful when shopping. But what if you buy counterfeit goods? Let me do an investigation!

I conducted a survey in our community. Because it is during the "May 1st" period, people also buy a lot of souvenirs, some of which are defective. Among the 15 people I investigated, 8 people think that they should find a seller or manufacturer to return or exchange goods, and they think that they must not suffer losses, accounting for about 53% of the total; There are three people who think they are unlucky. Some of them think that the price is not much, and it is not worth it. Some people think that the long journey is not worth it, so they have to bear it, and they learn from it. They account for 2% of the total. Four of them think that they should go to the "consumer association", accounting for 27% of the total. They said that they should not only protect their own interests from infringement, but also make others stop being cheated, and give strong sanctions to illegal businesses according to law.

Actually, I agree with the third approach. We should advocate the third approach, but not many people do so, which proves that the legal awareness of Chinese citizens needs to be further improved. Punishing unscrupulous merchants by law is a real and thorough protection of their own interests. At the same time, I also hope that those merchants who are selling or will sell counterfeit goods will put themselves in their shoes. Are you afraid of buying fakes? Then stop, this is what everyone hopes, let the clouds of fake goods drift by, leaving the sky of the real thing!

A survey report on the protection of urban consumers' rights and interests in China in the past ten years of Consumer Law

Foreword

"Operators and consumers should follow the principles of voluntariness, equality, fairness, honesty and credibility when conducting transactions. Protecting the legitimate rights and interests of consumers is the common responsibility of the whole society. The state encourages and supports all organizations and individuals to conduct social supervision over acts that harm the legitimate rights and interests of consumers. "

-Law of the People's Republic of China on the Protection of Consumer Rights and Interests

Consumer rights and interests are one of the basic rights and interests related to everyone's life and work. The effective protection of this right reflects the realization of civil rights and the fundamental characteristics of market economy. In the process of establishing a socialist market economy, China has paid more and more attention to protecting the rights and interests of every citizen in the process of consumption. In order to effectively protect the legitimate rights and interests of consumers in accordance with the law, China passed the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests, which is of great significance to protect the legitimate rights and interests of consumers, at the fourth meeting of the Eighth the NPC Standing Committee on October 31, 1993. Since then, the legitimate rights and interests of consumers in China have been strongly protected by law.

the law of the people's Republic of China on the protection of consumers' rights and interests has been implemented for ten years, during which it has made great contributions to protecting the legitimate rights and interests of every consumer. In order to understand the role of the Consumer Law in the implementation of this decade, grasp the current situation of the protection of urban consumers' rights and interests in China, and at the same time, in order to better publicize the Consumer Law, China Consumers Association hosted a survey on the protection of urban consumers' rights and interests in China during the decade of the Consumer Law from August to October 23.

This survey adopts the sampling survey method, and selects 16 provinces and cities such as Beijing, Tianjin, Inner Mongolia, Heilongjiang, Shanghai, Jiangsu, Anhui, Shandong, Henan, Hubei, Hunan, Guangdong, Chongqing, Gansu, Xiamen and Chengdu as the survey areas. Each household randomly selected from these 16 provinces and cities is taken as the sampling survey unit, and a household questionnaire survey is conducted on the selected families. The proportion of male and female respondents in this survey is 52.5% and 47.5% respectively. The education level is mainly high school, technical secondary school, technical secondary school and college, with the proportion reaching 69.5%; The occupation is mainly the staff of the party and government, state-owned enterprises and institutions, with a proportion of 4.3%; The average monthly income of a family is mainly 3-2, yuan, accounting for 79.4%. In this survey, 1,4 questionnaires were distributed and 1,75 valid questionnaires were collected.

survey results

1. 97.6% of the respondents were aware of the Consumer Law, and 58.4% of the respondents gave positive comments on its role

2. About 49% of the respondents agreed with the claim for buying fake goods

3. 15.7% of the respondents answered that he and his relatives and friends had participated in the discussion of relevant policies and regulations. 77.2% of the respondents indicated that they would have the opportunity to participate in the discussion of relevant policies and regulations < P > 4. 68.6% of the respondents reported that their rights and interests have been damaged in the process of consumption in the past year < P > 5. 83% of the respondents preferred to negotiate and settle with the operators when their consumer rights and interests were greatly damaged < P > 6. 69.2% of the respondents took "requesting mediation from consumers' associations" as their rights and interests. 26.3% of the respondents think that the maintenance of "claim right" is the worst; 24.4% of the respondents believe that "safety right" is the most important < P > 8. 77.5% of the respondents are aware of the illegal and invalid store notices of the operators < P > 9. 56.9% of the respondents report that the operators have not given relevant vouchers on their own initiative < P > 1. When the operators have not given relevant vouchers on their own initiative, 71.5% of the respondents will take the initiative to ask for them. When the interviewees take the initiative to ask for the voucher, 52.3% of the interviewees report that the operator can't provide it quickly and conveniently < P > XI, 9.9% of the interviewees think that the provision of "double compensation" is reasonable when the operator commits fraud < P > XII, 56.3% of the interviewees report that the implementation of the local provision of "double compensation" is "average" < P > XIII and 66.6%. Should "increase the compensation multiple"

Fourteen, 87.3% of the respondents think that "spiritual compensation" should be made when consumers' rights and interests are damaged

Fifteen, 95.1% of the respondents know that "International Consumer Rights Day"

Sixteen, "Publishing typical cases that damage consumers' rights and interests" and "publicity and consultation activities on the streets of squares" are the favorite commemorations of International Consumer Rights Day. Drugs, medical devices and commercial housing are the most concerned areas for the respondents to protect their rights < P > XVIII. 31.1% of the respondents reported that the phenomenon that operators "reduce or exempt their responsibilities by standard contracts" often appeared < P > XIX. Among the "ten obligations" stipulated in the Consumer Law, 2.4% of the respondents thought that the best thing for operators to perform was to "perform legal and agreed obligations"; 27.5% of the respondents think that the worst performance is "fulfilling the obligation of' three guarantees' or other responsibilities"

Twenty or 6.9% of the respondents think that consumers' associations have "done a good job" in implementing the function of "accepting consumer complaints and investigating and mediating complaints"

Conclusion

The promulgation and implementation of the Consumer Law is a milestone in the history of consumer rights protection in China. The Consumer Law clearly stipulates the rights of consumers, the obligations of operators, the state's protection of consumers' legitimate rights and interests, and the legal responsibility for infringing consumers' legitimate rights and interests, which provides effective protection for consumers' legitimate rights and interests.

This survey basically shows the situation of the protection of urban consumers' rights and interests in China since the promulgation and implementation of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests for ten years. It shows that China has made unremitting efforts to effectively protect the legitimate rights and interests of consumers and promote the healthy and orderly development of the market in the process of establishing a market economy. It also shows the problems still existing in the field of consumer rights protection ten years after the promulgation and implementation of the Consumer Law. It can be said that the promulgation and implementation of the Consumer Law not only effectively protects the legitimate rights and interests of consumers, but also awakens consumers' awareness of self-protection to a great extent.

We also know from the survey that the work of implementing the Consumer Law and protecting consumers' rights and interests still needs to be strengthened, and many work of the Consumers Association also needs to be further promoted. Therefore, it is still an important task for the Consumers Association and relevant departments to publicize and popularize the knowledge of Consumer Law, cultivate consumers' awareness of self-protection and better carry out various tasks to help consumers safeguard their legitimate rights and interests.

"The interests of the masses are no small matter". Effectively protecting the legitimate rights and interests of consumers is directly related to the vital interests of more than one billion consumers and is the common responsibility of the whole society. On the occasion of the 1th anniversary of the promulgation and implementation of the Consumer Law, we call on all sectors of society to take Theory of Three Represents as a guide, adapt to the new situation, take new measures, create a new situation in the protection of consumers' rights and interests, and work hard to build a well-off society in an all-round way!