2021 Hotel Staff Work Experience

Now the country’s economic development is generally improving, people live happily, and the tourism and hotel industries are gradually rising. The following is the "Work Experience of Hotel Employees in 2021" compiled by me for everyone. It is for reference only. You are welcome to read it. 2021 Hotel Staff Work Experience 1

The front desk is the starting point for displaying the hotel's image and services. For guests, the front desk is the first step for them to contact our hotel. It is the first impression of the hotel and the facade of the hotel, which is very important. Therefore, the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests starts from welcoming guests at the front desk. A good start is half the success. With an understanding of its importance, we must do our job seriously. Therefore, I have been strictly following the hotel's regulations in the past 5 months. To sum up, it can be summarized in the following five aspects:

First, like all other service industries, politeness and etiquette: how to keep smiling, how to greet guests, how to provide services to guests, and in the service The language to be used when dealing with customers, etc.

Second, pay attention to the image. The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must wear light makeup, work clothes, and treat guests with a good mental outlook, thereby maintaining the image of the hotel and allowing guests to understand and see the mental outlook of our xx. So as to leave a deep and good impression! Moreover, it is also conducive to the improvement of our own image and cultivation. Thus, it affects our future life.

Three, front desk business knowledge training. Mainly the daily work process, the daily work at the front desk is very cumbersome, including guest check-in and check-out, phone transfer, inquiry, information provision, luggage storage, and airport pick-up and drop-off information inquiry and verification. Inspection and verification of orders, room arrangement, handover work during shift handover, etc. Therefore, we must maintain a serious, meticulous work style and sense of responsibility at all times! So as not to cause a lot of inconvenience to guests and colleagues!

Fourth, front desk English, some front desk English skills are the basic requirements for each of our front desk receptionists, so that they can better serve guests from foreign countries. Regarding the reception in English, I thought it would not be a problem for an English major like me. However, when I received foreign guests later, many problems came up. For me, I have not been exposed to English for more than a year, and then I understood that I Many of the words are unfamiliar, and the names of many facilities and equipment in the hotel have never been exposed before. Fortunately, our hotel organized English training for receptionists, which enabled me to review and consolidate the vocabulary I had learned before. I also learned a lot of words that I had never been exposed to before, such as the names of many facilities and equipment. Through this kind of training, we understand that we should never forget to study and recharge ourselves at any time! Only through continuous learning can you make better progress and continuously enhance your abilities in all aspects!

Fifth, focus on the overall situation and not care about personal gains and losses. Whether it is working time or vacation time, if the hotel has temporary task assignments, I will obey the arrangement and actively cooperate without looking for reasons to shirk. As a member of xx, I will dedicate myself to the hotel. I actively participate in activities organized by the hotel to strengthen the relationship between colleagues and communication between departments. And learn more about the basic situation and operation content of our hotel. Continuously lay the foundation for better work in the future.

In the past five months, I have had many shortcomings, such as lack of communication with leaders and colleagues, and also some shortcomings at work. My colleagues suggested to me that I would be nervous when there are many guests. , on the occasion of the new year, I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I realize our shortcomings, we have the opportunity to correct them. It also helps me a lot! Although the work at the front desk is sometimes relatively trivial, everything big and small must be done seriously. So I will do everything with my heart. Thanks to the department leaders for their teachings and the opportunity given to me by the company. I will study harder and work harder in the days to come! 2021 Hotel Staff Work Experience 2

Home is a warm harbor. Home can give people a feeling of happiness and comfort, and it is the first thing people think of when they are tired or happy. Not only do I have a small family that gave birth to me and raised me, but I also have a united and enterprising people---that is the hotel. We all come from all over the world, and I believe you have all heard the saying "we are destined to meet each other thousands of miles away". It is precisely because of fate that we have met and gathered here to form a harmonious, beautiful and united family.

Every day on the way to work in the hotel, I always feel indescribable joy, because the notes of happiness keep beating in my heart. As the newly green branches and leaves sprout, I miss home, the small home where my parents often greet me. I miss home and all of us who are busy, struggling, and making progress every day. As the saying goes, "Rely on your parents at home and rely on your friends when you go out." There are many brothers and sisters here, and elders lead friends. They care for and help us with spring-like warmth and summer-like enthusiasm. From them I learned the joy of life and the joy of work. I study and work here, seize every opportunity to train myself, and constantly develop and improve myself. I often look forward to tomorrow: a new self, a mature self, can appear in front of everyone.

After work, I often think about happy things and the various tests that life has given me. It is a good thing for a person to experience some tests in his life. "If you don't go through wind and rain, how can you see a rainbow?" I feel that working life has taught me a lot. Looking back on the past year or so in the hotel, memories are like a sensor-type drawer. With a light touch, they pop out. Looking back with dismay, we can see that the united efforts in cleaning and sanitation are hard work but joyful. The unforgettable parties and monthly staff birthday parties allow us to relax after work and are in full swing. The sports meeting is full of competition and brings the cohesion, centripetal force and team awareness of each department into full play. It is upward, full of passion, and full of warmth. It is my biggest feeling in working in the hotel. These seem to be in our minds. Memories will be formed that will never fade.

The hotel is a big family. There are laughter and tears at work, and there are quarrels and friendships in life. We are always a united team, dedicated, happy, efficient, united, and collaborative. The hotel has done a lot for us, such as carrying out vocational training, holding various activities, conducting skills competitions, and currently holding keynote speeches, etc., which has gradually improved our overall quality in a subtle way. We should actively repay the hotel with a grateful heart, establish the ownership idea of ??"the hotel is my home, and love every plant and tree in it", give full play to the spirit of ownership, integrate personal pursuits into the development of the hotel, and become the owner of the hotel.

A new hotel will inevitably encounter many unexpected difficulties in the process of development. It is like an infant in swaddling clothes and needs everyone's care and care in order to thrive. Life tells us to persevere, persevere in the pursuit of beautiful things, persevere in longing for the future, and persevere in challenging the unknown life. The future is bright but the road is tortuous. The revolution has not yet succeeded, and comrades still need to work hard. Let us "work together, advance and retreat together", create wealth for the hotel, reflect our own value, and work tirelessly for a better tomorrow for the hotel, making the hotel as broad and clear as the blue sky. At the same time, I also hope that this big family will become stronger and stronger. 2021 hotel employee work experience three

I have been working in this hotel for half a year without knowing it. From the beginning of getting to know the front desk to now being independent, I believe that apart from my own The dedication and hard work, not to mention the training I received from leaving the hotel, and the support given to me by senior employees and leaders. I learned a lot in half a year. “The customer is always right”, a well-known business motto in the service industry, is taken to the extreme here.

In order to achieve certain financial goals, hotels must not only meet the material needs of guests, but also satisfy the spiritual needs of guests. Therefore, as a hotel operator, we often meet the guests' requirements to the maximum extent as long as they do not violate the law or violate ethics. Therefore, employees will be instilled in the induction training: "The customer is never wrong, it is only us" and "Only sincere service can bring smiles from the guests." I have always believed that the customer is God, and I have always tried my best to provide the best service possible. The work of the hotel front desk is mainly divided into reception, room sales, check-in registration, check-out and fee settlement. Of course, this also includes answering guests' questions, helping guests handle service requests, telephone transfer and other services. The front desk of the hotel is divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This kind of arrangement is relatively loose. When the workload is heavy, one person can be assigned to cashier, one person to register and sell, and the other person to be responsible for other services and contact work. It can also relieve the pressure of the cashier, so that the cashier can have a clear mind and make no mistakes. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly. In the past six months, I have mainly done the following work:

1. Strengthen business training and improve their own quality. As the front office of the hotel, every employee must directly face the guests. Service quality reflects a hotel's service level and management level, so employee training is the focus of our hotel's work. We regularly conduct phone answering language skills training, receptionist etiquette and house selling skills training, and foreign language training. Only through training can I further improve my business knowledge and service skills, so that I can better provide customers with high-quality services.

2. Strengthen my sales awareness and sales skills, and improve the occupancy rate. The front office department actively promotes the sales of individual rooms according to market conditions. This year, the hotel has launched a series of room promotion plans. The receptionist has In addition to preferential policies, the hotel also flexibly controls room rates based on market conditions and occupancy conditions on the day. The number of individual guests at the front desk has increased significantly, and the occupancy rate has improved. The receptionist emphasized: "As long as the guests come to the front desk, we must do our best. Let guests stay", and strive for more occupancy rates.

3. Pay attention to the coordination between various departments. The hotel is like a big family. Friction will inevitably occur between departments at work, and the quality of coordination will be greatly affected at work. . The front office department is the central department of the entire hotel. It has a close working relationship with the catering, sales, guest room and other departments. If there is a problem, we can proactively coordinate with the department to solve the problem to avoid the deterioration of the matter, because everyone ***The same purpose is for the hotel. If it is not solved and handled well, it will have a certain negative impact on the hotel.

4. Consider how to make up for the mistakes of colleagues and departments, ensure that guests check out in a timely manner, and satisfy guests. The front desk cashier is the last department that guests come into contact with before leaving the hotel, so they usually complain to us about various hotel services during checkout, and these problems are not caused by the cashier. At this time, it is most taboo to blame or blame the department that caused the difficulty. Or an individual, the most undesirable thing is to "hang up the matter if it has nothing to do with it". Not only can it not make up for the fault, but it will make the guests doubt the management of the entire hotel, thereby deepening the guests' distrust. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, the guest's opinion should be solicited again. At this time, the guest is often influenced by your enthusiasm and help, thereby changing the initial bad impression and even establishing a close and mutually trusting customer-self relationship. Although a sword is sharp, it cannot be sharpened until it is sharpened." "Study diligently before you know enough."

Only learning can continuously sharpen a person's character, improve moral cultivation, and improve service skills. Let us take a vigorous step and continue to Only by moving forward can we reach a sky where we can spread our wings! Brothers and sisters of Mingya, let’s work hard for our tomorrow! 2021 Hotel Staff Work Experience 4

Entering the hotel, It has been going on for many years, but the first half of this year was extremely difficult. It was not easy to do a good job in the hotel, but the hotel finally got through it. Although there were many challenges, we also experienced this epidemic and let us I am more aware of my own problems, and at the same time I am working hard to do well and improve so that the hotel can operate better. I also want to summarize my work in the past six months. Judging from the results, it is true that the performance is very poor compared to before, but I can persevere and have made many changes. Although I would do a good job in the hotel's work before, I actually didn't think too much about optimizing and optimizing it. To change and improve areas, after all, work is very busy, and there is not so much time to study, and this year is indeed very different. Before work resumed, the hotel also held online meetings to discuss how to improve us How to do our work can enable us to do things better, accept customers, and provide good services during the resumption of work, so that the hotel can operate better. In fact, this crisis can also be seen, If you don't make changes, you will be eliminated. The competition in the market is very cruel. If you are not good enough, you may not be able to continue. The reduction of customer sources will also bring greater pressure on our competition, and who can do it? If you provide good service and entertain customers better, then you will choose those with good service, and our hotel has also made many changes, not only in terms of service, promotion, but also in attracting customers, so that We also work hard for the performance of the hotel.

Personally, my own changes have been very big. In terms of my previous work efficiency, I thought it was pretty good, but when I look back, I find a lot. In fact, things are still relatively slow to do, and there is still a lot of room for improvement. I am also improving amidst changes, thinking about how to do my work more efficiently in the face of a reduction in customer sources, so as to provide If the hotel does a better job, only if the performance increases and the occupancy rate increases, then your work will be really useful. And if there is no performance, it will be particularly difficult. The impact of the epidemic on us is not only the source of customers, but also the impact on the people. Let’s think about our hotel and many of its services. We used to be busy and didn’t notice any problems, but now we calm down and think about it. It’s true that some services were not done well, which also caused us to lose some customers. After improvements, we have gained more. Customers' affirmation, especially some old customers, are generous in their praise.

The environment in the second half of the year has also improved a lot. Now I have to continue to work hard to do my job well and improve the hotel's performance. Get greater improvement and try your best to achieve the full-year goals set at the beginning of the year.