Turkish Airlines Service Introduction

The purpose of air travel is to experience comfortable and fast feelings, and we hope that every flight will leave you with good memories. The following information can help you understand TUAC's service policy.

registration procedures

Turkish domestic flights:

You need to check in at the airport 1 hour in advance and stop checking in 20 minutes before the plane takes off.

International flights:

Check in at the airport 2 hours in advance and stop 35 minutes before the plane takes off.

About luggage

Economy class: Baggage weighing no more than 20kg is allowed.

Business class: luggage not exceeding 30 kg is allowed.

In addition, you can buy another ticket to carry luggage weighing no more than 75 kilograms into the cabin.

It is especially important to note that it is strictly forbidden to bring any toxic gas, inflammable and explosive articles into the engine room.

In case of special circumstances, please contact your local Turkish Airlines office for help.

Flight safety tips

Please pack your own luggage or check the packing process yourself. Don't accept things from strangers.

During the take-off and landing of aircraft: When the safety sign is displayed, please avoid operating the following items: single player, electronic game machine, notebook computer, CD player, radio and television receiver, mobile TV, DVD, VCD or similar electrical or electronic equipment that needs battery power generation.

During the whole flight:

It is forbidden to operate the following items: radio, TV transmitter, mobile phone, walkie-talkie, remote control toy and any equipment that can conduct electromagnetic waves.

Lost air ticket

1. Passengers who lost their tickets before checking in at the airport can consult the local Turkish Airlines office.

2. Passengers who lose their tickets after registration can get a new ticket by showing their tickets (stubs) and paying 50 US dollars or the corresponding amount of Turkish lira; If the ticket (stub) is also lost, you must buy a new ticket. This procedure is only applicable to passengers on international flights.

Lost luggage

When you check in, pay attention to fill in the name tag and stick it on each piece of your luggage.

If you can't find your luggage at your destination, please contact the lost and found office as soon as possible and provide the following information with the assistance of the staff:

Your name

label

Luggage type

Boarding pass and ticket number

Address and telephone

Luggage list

Turkish Airlines uses baggage tracking system, which is widely used by major airlines to search for lost items.

If you find your luggage damaged or lost, please inform the lost and found office of Turkish Airlines within 7 days.