Yunnan province tourism administration complaint platform

The complaint platform of Yunnan Tourism Bureau is an online complaint channel set up by Yunnan Tourism Bureau, aiming at providing convenient and efficient complaint service for tourists. Through this platform, tourists can complain about their dissatisfaction or illegal behavior in the process of traveling and seek reasonable solutions.

I. Introduction of Complaint Platform

The complaint platform of Yunnan Tourism Bureau is an online complaint service system, which visitors can access through official website or mobile APP. The platform provides detailed complaint guidelines and notices to help visitors understand the complaint process and precautions.

Second, the scope and methods of complaints

Tourists can complain about all kinds of problems involved in the tourism process through the complaint platform of Yunnan Tourism Bureau, including but not limited to the quality of tourism service, tour guide service, tourism safety and so on. The complaint methods include filling in the complaint form online, uploading relevant evidence materials, telephone and email complaints.

Third, the complaint handling process

After a tourist submits a complaint, the complaint platform of Yunnan Tourism Bureau will conduct a preliminary review and assign the complaint to the corresponding processing department according to the content of the complaint. The processing department will conduct investigation and verification, and give processing opinions as soon as possible. Visitors can check the progress and results of complaint handling on the platform.

Four. Complaint effect and feedback

The complaint platform of Yunnan Tourism Bureau pays attention to the quality and efficiency of complaint handling, and strives to provide satisfactory solutions for tourists. Visitors can evaluate and feedback the processing results through the platform, so that Yunnan Provincial Tourism Bureau can continuously improve the service quality and enhance tourists' satisfaction.

To sum up:

The complaint platform of Yunnan Tourism Bureau provides a convenient and efficient complaint channel for tourists, who can complain about the problems encountered in the process of traveling through the platform and seek reasonable solutions. The platform pays attention to the quality and efficiency of complaint handling and strives to provide satisfactory services for tourists.

Legal basis:

Tourism Law of the People's Republic of China

Article 92 provides that:

Tourists believe that the tour operators have violated the contract and have the right to claim compensation from the tour operators; Tourism operators have the right to demand compensation from tourists if they think that they have violated the contract. Disputes between tourists and tour operators can be resolved through the following channels: (1) Both parties shall settle them through consultation; (two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations; (three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration; (4) bring a lawsuit to the people's court.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 39 provides that:

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels: (1) settlement through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.

When tourists use the complaint platform of Yunnan Tourism Bureau, they can safeguard their legitimate rights and interests according to the above laws and regulations, and require tour operators to bear corresponding responsibilities according to law.