How to write a hotel internship report?

****School of Management Tourism Management Level 200*

**Internship unit: **** Grand Hotel

Internship time: May 2008 ——July 2008

Preface

It was finally time for the internship. I had long ago learned from my senior that there would be an internship in the first half of the junior year. At that time, I could It is said that they are eagerly looking forward to the arrival of this day, because everyone can no longer stand the current day and night cramming teaching, even though they learned from the seniors that internship is not as happy as imagined.

Based on my overall plan, I decided to choose a hotel for internship, and I selected a five-star hotel by lottery. It was an ideal hotel that I wanted to know and learn from. This is the only five-star hotel in Nanning - The Majestic Hotel. Its name is well-known to Nanning citizens and even the entire Guangxi. Coincidentally, the hotel’s general manager Chen Xiaowei After being invited to give a report at our school, my husband learned that the Mingyuan Xindu Hotel was built in 1995 and is a "nine-star" hotel - consisting of a four-star Mingyuan Hotel and a five-star hotel. It is composed of Xindu Hotel. Mr. Chen's report was vivid and powerful, which further stimulated my desire to get to know this hotel better - is what they say consistent with what they do? Or are there any problems that still need to be solved? I even started to think about what I could learn in this hotel?

So what is this hotel like? Is there anything we can learn from? What else needs improvement? How does it make me feel? Then listen to me slowly.

Part One: Chinese Food Department

The catering department of Mingyuan Xindu is roughly divided into the following departments: Chinese Food Department (including Guangdong Restaurant, multi-functional hall and 6 private rooms), Western Food Department (including garden restaurant and buffet restaurant) and beverage department (including lobby bar, Leyi Bar, Chinese food bar, Western food bar and buffet bar). The 10 of us were divided into three groups, each in different departments, and we changed departments every 20 days. This allowed us to have a more comprehensive understanding of the service, sales and management of the entire catering industry. We are very satisfied with this approach of the hotel, which is exactly what we want.

The four people in our group were first assigned to the Chinese restaurant - "This is the hardest working department in the hotel catering department!" Before we started working, we heard someone next to us telling us this in private. . It seems that I really need to be mentally prepared!

The work in the Chinese restaurant is indeed as previous people said - "hard work!" The hotel did not set out their own job responsibilities and job descriptions for the waiters, although this is the most critical aspect of human resources management in modern enterprises. Huan, in the impression of employees, their job is to obey the tasks assigned by the foreman every day, and to be ready to follow the leadership's instructions at any time. There is no fixed job, or in other words, as long as there is need, the waiter can do anything! In addition to the so-called duties that must be done, such as setting the table, folding the cloth, passing the dishes, serving the dishes, and clearing the table, we have to be part-time handymen. Dirty, heavy, and tiring tasks such as carrying tables and chairs, laying carpets, etc. are all done by our male waiters. their things. What’s even more incomprehensible is that the hotel’s working hours are a 9-hour work system, and you have to work overtime for about an hour every day (without overtime pay). I don’t know if this work and rest system violates the Labor Law, but as a Every flesh-and-blood person has his own minimum bottom line, because after all, a person is not a machine that can be used as he wishes. The first three days of working were really painful. Apart from working, I had to work every day. The most aggrieved thing was my feet. Standing for 9 hours a day caused serious protest in my feet. The first thing I did after get off work was I just wanted to find a place to sit down and take a rest. The gap between the desirable humane management and the cruel reality is evident.