How to successfully pick up a tour group

As the representative of the local travel agency, the tour guide plays an important role in ensuring the smooth progress of the tour group's local tour activities, fully understanding and feeling the tourists, and protecting the legitimate rights and interests of the tourists from being harmed. Therefore, local escorts should pick up and drop off the tour group on time, strictly follow the plan, make arrangements for the tour group’s tour guide explanations, planned meals, accommodation, shopping, entertainment and other activities during the tour, and properly handle all aspects. relationships and problems that arise.

1. Make preparations for the reception

1. Before joining the group, the local escort should read the reception plan carefully and make the implementation of the reception well. If you don’t understand, you should ask the planning and adjusting personnel in time. Mainly look at the following aspects:

(1) Understand the name of the group organization, the names and contact numbers of the team leader and accompanying persons.

(2) Clarify the transportation information used by tourists (the flights, trains, and ships arriving and departing from the station, time, names of airports, stations, and piers, and transportation to the next station) (whether the ticket has been booked, etc.), and know the name, phone number, and license plate number of the driver picking up and dropping off the airport (train), and implement it in advance.

(3) Understand where the guests come from, such as the place of departure, the time of stay in the local area and the attractions visited.

(4) The local escort should contact the tour guide or tour leader in advance to understand the situation of the tour group, and inform the local weather, transportation and reception preparations.

2. Understand the special requirements and precautions for housing, car use, sightseeing, dining, etc. At the same time, check whether you want to bring group money. If so, you should borrow the group money from the Finance Office as soon as possible.