What are the regulations for disabled people traveling abroad?

It is also possible for disabled people to travel abroad, but when buying air tickets, you must tell the airline that you have passengers in wheelchairs and apply for special needs. The airline will provide assistance within its capabilities.

Whether you make a reservation through a travel agency or purchase tickets online through our company, please contact the airline after the reservation is confirmed and at least 48 hours before the flight takes off to explain your situation to the service staff. And any kind of assistance you need so that we can make the best arrangements for you as soon as possible. Please also follow the instructions of the service staff to handle various boarding procedures. We also recommend that you arrive at the airport in advance to check in on the day of flight. If you are planning to transfer to another airline during your trip, please contact that airline before departure. Services and facilities provided:

1. Arrange seats on board with priority before departure. In order to provide passengers with the greatest convenience, our company will arrange aisle seats that are convenient for entry and exit; or seats with movable armrests. Since the seat configurations of each aircraft type are different, please go to the cabin navigation webpage and click on the cabin configuration map of each aircraft type to learn about the seat configuration.

2. Disabled toilets All flights are equipped with disabled toilets, which are equipped with service bells, handrails and non-slip floors. Some passenger aircraft are equipped with 60-inch enlarged bathrooms or equipped with partition curtains to assist passengers with reduced mobility. Please go to the cabin navigation page and then enter the cabin configuration map of each aircraft type to learn about the configuration of the disabled toilet.

3. Airport Services Most airports that assist flights have screen boards showing flight updates. The service personnel at the boarding gate will also inform passengers through announcements about boarding or flight changes. It is recommended that passengers with physical disabilities or hearing/visual impairments directly inform our airport service personnel of the special assistance they require. Most of the airports where our company flies are equipped with air bridges and lifting equipment to facilitate boarding and disembarkation of passengers with disabilities. It is recommended that you contact the company as early as possible to learn about the barrier-free facilities for boarding/deplaning at your destination airport. In-flight services: Except for ERJ aircraft, all fleets are equipped with wheelchairs to facilitate passengers to move freely between their seats and the restroom. Flight attendants will proactively assist passengers with reduced mobility to board and disembark, place or remove carry-on baggage or other assistive devices, and go to and from the restroom during the flight.