Hunan: The old man went out with the group and didn't pay attention to the road and hurt his leg. She asked the travel agency to take responsibility.

Hunan: The old man went out with the group and didn't pay attention to the road and hurt his leg. She asked the travel agency to take responsibility.

Guide reading

Old people are different from young people. If young people fall down, there is no problem, they can just get up and have a rest. Unless you are unlucky, you will go to the hospital, but the probability is quite low, and the elderly are different. They are not as good as young people. They may have a big problem when they fall down and go directly to the hospital for surgery.

Generally speaking, there are two situations when you want to claim compensation after falling. 1 You didn't pay attention to the fall, that is, you bear most of the responsibility, and the corresponding company is humanitarian compensation at most. 2. There are security risks, which is the responsibility of the corresponding company, but some people don't care so much. Anyway, I will be responsible for the injury.

In Changsha City, Hunan Province, an old lady went on a tour with a group. As a result, she talked to others on the road and didn't notice that she hurt herself. Originally caused by her own reasons, she asked the travel agency to take responsibility. Let's see if it makes sense.

The thing is, Mrs. Lin lives in Changsha, Hunan, and is already at retirement age. On July 12, she signed up for a three-day tour group and accidentally fell down while traveling with the group. The situation at that time was like this. The old lady is going to get on the bus, but the steps of the car are quite small and haven't been put in the middle.

The old lady held the railing to get on the bus, but she didn't look at the ground. Instead, she is chatting with her friends. When she stepped on the steps, she fell down. She felt that her leg was too painful to walk. She was taken to the hospital for examination, and it turned out that it was a fracture. He was hospitalized in the Second Affiliated Hospital of Hunan University of Chinese Medicine until he was discharged on August 23rd. The medical expenses cost more than forty thousand yuan.

At that time, the tour guide also told the old lady that the travel agency bought insurance so that she could be treated in the hospital with peace of mind, and when she was discharged from the hospital, she would be reimbursed with relevant information. This time, she was reimbursed by medical insurance for more than 30,000 yuan 13034 yuan. As a result, the insurance coverage was only over 1.900, less than 20%.

After receiving the old man's help, the reporter of 16 visited her home in September. According to the old lady's wife, they didn't ask for anything too much. They used to hire a nurse during their hospitalization, and they spent 4960 yuan 160 yuan every day, as well as nutrition expenses. He won't let the travel agency pay for it, and those in front don't want the travel agency to be responsible.

Mainly in the follow-up treatment, now the old lady has made a steel plate, and she can't get it until July and August next year. In the meantime, she has to check it once a month. The old man thinks that if she falls with a group tour, the travel agency will be responsible. Forget the front care workers and medical expenses, and the subsequent medical expenses will be handled by the travel agency.

The insurance company also gave the reimbursement basis of 1.900 yuan. The drugs used by the old lady for reimbursement are all self-funded drugs, not to mention that the insurance company can't reimburse, and even the medical insurance company can't bear the subsequent medical expenses. The travel agency thinks that the old lady's fall is her own fault, so the responsibility of the travel agency is not great.

Finally, after mediation, the travel agency promised to give corresponding compensation, and the follow-up medical expenses will be negotiated after treatment.

summary

Whose responsibility is it? Judging from the process of the old lady's fall, it was basically her own fault. The travel agency provided her with railings and steps to get on the bus. These two points fulfill the obligation of protection. It will be a happy thing if insurance can reimburse medical expenses. If it can't be reimbursed, it can't be left to the travel agency.

But then again, the service industry is also very difficult to do now, especially for the elderly, whether it is a group tour or something else. In the meantime, once an old man falls into the hospital, he will not only have to do it for many days, but also post a lot of money. It is suggested that it should not be unreasonable for its own reasons.

What do you think of this?