What should I do as a tour leader and tour guide for a ten-day tour in Europe?

First, the preparatory work before leaving the group

1, grasp the problems that should be paid attention to in the work contact between OP and team leader; Master the contents of the information related to the reception tour group; Master the contents of tour groups introduced by OP; Master the contents that should be listed in the outbound travel itinerary; Understand the relevant provisions of the list of China citizens' overseas travel teams; Familiar with travel itinerary reception plan and tourist information; Master inspection documents, visas and air tickets.

Master the contents of the pre-departure briefing; Be familiar with the problems that the team leader should pay attention to at the briefing.

2, packaging preparation

Familiar with the relevant knowledge of exit documents, outbound travel itinerary and its accessories, as well as the necessary items closely related to tour groups.

Familiar with the team leader's dress code, knowledge about small gifts and commonly used drugs.

Understand the customs of the destination country.

Familiar with European countries related knowledge: shopping tax rebate, Schengen visa.

Familiar with travel insurance such as travel agency liability insurance.

Familiar with the first aid principles of accidental injuries, on-site treatment methods, some taboos in first aid, on-site treatment of tourists' sick shock, on-site treatment of traffic accidents, and on-site treatment of heatstroke and carsickness.

Master the handling of changing itinerary and route, be familiar with the handling of lost documents and articles, and understand the handling of tourists' injuries or deaths.

Master the knowledge of passports, visas and international air tickets, and be familiar with the emergency plan for China citizens' outbound travel emergencies.

3. China's exit process and the work content of the team leader.

How to deal with latecomers and non-arrivals, be familiar with the relevant regulations of China Customs and the work of the team leader during customs clearance.

Understand the relevant knowledge of taking civil aviation international flights, be familiar with the security check before boarding, and understand the relevant regulations of exit border inspection.

Master the work of flight leader, and be familiar with the entry card and customs declaration form.

Master the entry procedures of other countries (regions), health and quarantine, entry procedures, handling of damaged or lost luggage, and entry customs inspection procedures.

Be familiar with the work of the tour leader after meeting with the host tour guide.

Second, the work of taking a group abroad.

Know what to communicate after meeting with the tour guide and what to communicate with the tour guide in time during the trip.

Familiar with the tour leader's work when staying in and leaving the hotel abroad.

Understand the main work and precautions of the tour leader when dining in overseas restaurants, shopping overseas, watching cultural performances overseas and visiting overseas, and understand other work of the tour leader when taking a tour overseas.

Three. Work when leaving other countries and entering China.

Familiar with the procedures of overseas flight, understand the departure airport tax and departure procedures, understand the relevant regulations of foreign (regional) customs, and understand the restrictions on outbound articles.

Familiar with shopping tax refund procedures.

Familiar with the process of returning to China, border inspection and customs inspection, and master health and quarantine; Understand prohibited articles, restricted articles and declared quarantine articles.