Chapter IV Tourism Management of Regulations of Beijing Municipality on Tourism Management

Tour operators must abide by national laws and regulations, the principles of voluntariness, equality, fairness, honesty and credit, and recognized business ethics. The legitimate rights and interests of tour operators are protected by law.

Tourism operators have the right to refuse fees and apportionment in violation of laws and regulations; Have the right to refuse the requirements that violate the laws, regulations, social ethics or the contents agreed in the travel contract. Tourism operators should improve the internal management system, strengthen the legal education, professional ethics education and vocational skills training for employees, and constantly improve and improve the quality of service.

Tourism operators shall accept the supervision and management of the tourism administrative departments and relevant administrative departments. Tourism operators who meet the national standards, industry standards and local standards and obtain service quality grades shall provide services according to the corresponding standards.

Tourism operators who have not obtained the service quality grade shall not use the service quality grade marks and titles for advertising or business activities. Tourism operators and their employees shall not have the following acts that infringe upon the legitimate rights and interests of tourists:

(1) Failing to perform the contractual obligations or failing to meet the agreed conditions;

(two) do not provide services in accordance with national standards, industry standards or standards prescribed by this Municipality;

(3) making misleading false propaganda on the scope, content and standards of services;

(4) Concealing the real situation and providing services inconsistent with the quality and price;

(5) Malicious collusion with other units and individuals to attract tourists by deceptive or misleading means;

(six) selling fake and shoddy goods, fake and shoddy goods;

(seven) other acts that infringe upon the legitimate rights and interests of tourists. When organizing tours, travel agencies shall conclude contracts with tourists, clearly stipulating the itinerary, service items, price standards, liability for breach of contract and other matters. When arranging tourists to shop, they should clearly stipulate the shopping place, shopping times and staying time in the contract.

To conclude a tourism contract, you can refer to the model contract text recommended by the municipal tourism administration department and the municipal administration for industry and commerce.

Travel agencies and their tour guides or tour leaders must provide services in accordance with the contract. Without the consent of the tourists, it is not allowed to change the itinerary, reduce service items, lower service standards and charge extra service fees in violation of the contract.

Travel agencies and their tour guides or tour leaders shall not force or force tourists to participate in other paid projects in disguise. Tour guides and tour leaders shall obtain the practicing certificates prescribed by the state.

A tour guide or tour leader engaged in tour guide or tour leader activities shall be appointed by a travel agency and wear a tour guide card or a tour guide card.

Tour guides or tour leaders should behave in a civilized manner, have standardized language and meet national standards. Tour guides and other service personnel of the tourism team shall not have the following acts:

(1) Deceiving or misleading tourists to spend money;

(two) forcibly selling goods to tourists or buying goods from tourists;

(3) Asking or accepting kickbacks from tour operators;

(4) Asking tourists for tips or other property;

(five) beating, insulting or insulting tourists in other ways;

(six) other acts that damage the legitimate rights and interests of tourists. Operators who provide private passenger services for individual passengers shall abide by the relevant provisions of urban public transport management in their vehicles, driving routes and stops.

Operators who provide comprehensive services such as transportation, sightseeing and catering for individual tourists shall obtain a travel agency business license; Its tour guide shall hold a tour guide certificate, and the passenger vehicles used shall obtain the qualification of tourism operation; And should publicize the tourism price, service content and service standard to tourists. Tourist areas (spots) shall, according to the reception needs, build parking lots, free public toilets and supporting service facilities that meet the requirements of environmental sanitation, communication, safety and accessibility in accordance with the prescribed standards.

The supporting service facilities of tourist areas (spots) shall be uniformly planned and rationally laid out, and shall not affect the scenic spots. All units and individuals shall keep the environment of tourist areas (spots) clean and beautiful, maintain the order of tourism, and take good care of tourist facilities.

Managers of tourist areas (spots) should strengthen the daily cleaning and maintenance of environmental sanitation, set up necessary cleaning personnel, and create a civilized and clean tourist environment.