Traditional Culture Encyclopedia - Tourist attractions - National epidemic refund policy
National epidemic refund policy
Legal basis: "Several Opinions on Properly Handling Complaints about Epidemic Tourism" adheres to six principles in the work of canceling travel contracts due to epidemic situation. First, tourism enterprises should return the balance after deducting actual expenses and irreparable expenses to tourists; Second, domestic tours should be refunded according to the refund policy announced by the transportation and tourism departments of the country or provinces and cities, and according to the refund policy announced by large-scale tourism platform enterprises and scenic spots; Third, outbound tourism should be refunded according to the refund policy announced by the relevant destination country or region. For outbound travel products that have not yet issued a refund policy in the destination country or region, the tourism enterprise should try its best to coordinate the refund with the tour agent and the performance assistant; Fourth, tourism enterprises should provide clear proof of expenses and non-refundable expenses to ensure tourists' right to know; Fifth, it is difficult to reach an agreement on complaints about outbound travel involving a large amount. It is suggested that tourists solve the dispute of withdrawing from the group and refunding fees through judicial channels; Sixth, tourism enterprises have the obligation to receive tourists' consultation and make explanations.
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