Experience exchange: ways for tour guides to improve tourist satisfaction

Youthful vitality is the basis for stimulating travel interest. The key to improving tourist satisfaction is to stimulate tourists' interest in travel. If tourists are to maintain strong energy and high interest during the entire tourism activity, the tour guides themselves must Be youthful, energetic, and have excellent motivational and inducing effects.

First, the explanation must be vivid. It is necessary to arrange colorful programs, touching stories and use touching emotions to commemorate historical sites and cultural relics, and to fully consider tourists' personal and property safety, tourism psychology and individual meticulous life services.

Second, it is necessary to understand in detail the various situations of the entire travel process and master the methods of timely and effective communication with the travel team. Successfully leading, organizing and guiding a team requires the mutual support of the tour guide team (tour guide, tour leader, ground guide, commentator, etc.), drivers and tourists. It is necessary to understand the situation during the tour in detail and master how to transfer what is learned. Provide channels and methods to inform drivers, group leaders and tourists about the situation, and use more positive methods such as encouragement and incentives to guide everyone to successfully complete the tourism activities.

Third, we must always care about the lives of tourists. We must mingle with tourists and inspire their enthusiasm for traveling with our own practical actions. You must be self-aware, work hard to overcome personal shortcomings, give full play to your strengths, and put the collective interests of all tourists and the successful completion of the task of leading the group first. We must always encourage tourists to brave difficulties and dangers, make tourists smile when they are discouraged, obtain necessary foreign aid in difficulties, improve the morale of the team and make tourists always confident in themselves. We should be good at improving cohesion and morale, strengthen the unity and cooperation spirit of tourists, and win the support and help of tourists. Observation ability is the basis for excellent service. Keen observation ability is the basic requirement for tour guides under the new situation. It is helpful for tour guides to choose the appropriate time to serve customers and predict the situation of tourism activities. Through timely service and correct judgment, it can ensure that tour guides provide Excellent reception service.