If there is a contradiction between the tourists in the tour group, what should guide nbsp do?

What should the tour guide do if there is a contradiction between the tourists in the tour group?

Once contradictions and disputes are found between tourists, tour guides should first dissuade them, and then they can listen carefully to the complaints of both sides according to the contradictions between tourists and do ideological work for both sides. Take some measures when necessary, such as purposefully implementing the "four noes" policy, that is, not arranging them to eat at the same table, not organizing them to travel in the same group, not allowing them to sit in the same seat on the tour bus, and not arranging them to live in the same room.

Tour guides should follow the principle of "neutral stance" in persuasion, never take sides, and at the same time pay attention to their own attitudes and methods, so as to be "reasonable, favorable and restrained", divide and alleviate contradictions and disputes among tourists.

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