Looking for cases in tourism public relations~! It must be related to tourism~~

In February 2005, a travel agency received a mainland tour group organized by a Hong Kong travel agency. According to the contract, the tour group spent four days in Beijing, including a tour of the Great Wall on February 11. The travel agency appointed tour guide Guan to accompany the group.

Guan changed the date of visiting the Great Wall to February 14 without the consent of the travel agency. That is, the day before leaving Beijing, February 11th was changed to shopping.

Members of the tour group had expressed objections to this change, but Guan claimed that the change was an arrangement by the travel agency. Unexpectedly, heavy snow fell in the evening of February 13. When the tour group went to the Great Wall on February 14, the snow blocked the road and they had to return. After leaving Beijing and returning to Hong Kong the next day, the tour group wrote to The tourism administration department complained, saying that the tour guide appointed by the travel agency changed the travel itinerary without the consent of the tourists, violating the contract, causing the tour group to fail to visit the Great Wall, and the travel agency should bear the liability for compensation. The travel agency argued that the change of tour The itinerary is the personal behavior of the tour guide and has nothing to do with the travel agency. However, the tour guide Guan Mou argued that the failure to visit the Great Wall was due to heavy snow and road closures, which was a force majeure and according to the law, he was not liable for compensation.