Is flying pig travel reliable?

On my conscience, flying pigs are very unreliable! Take the train ticket I bought on the flying pig in July 20 18 as an example. The day before my trip (July 26th, 20th18th), I learned that my trip on the 27th could not be carried out normally, and I refunded my ticket online at 0:30-22:00 pm on the 26th, but the flying pig display system was being upgraded and could not be operated. On the 27th, I did it twice. But the D5222 I booked left at 7: 00 in the morning. I called the customer service in Zhu Fei, and they shirked their responsibilities and refused to refund my ticket. As it turns out, my first shopping in Zhu Fei was a failure. Zhu Fei and Aslan ticketing franchise stores are fraudulent institutions, and they only want their own profits without considering the needs of customers!