Importance of service to tourism

The ancients said that if you know what's going on in the world, you must be detailed. If the rules are successful, the rules will win. This is the proof of history.

Tourism is a human activity. Tourism service is to serve tourists. To serve people, we should also start from the nuances, so that people can feel thoughtful and warm. On the other hand, this is a mistake, even a failure. Complaints about paying a heavy price for ignoring the details of tourism services are common. Service is embodied in subtlety, and subtle service is the magic weapon for tourism service to win.

Subtle service comes from the sincere and selfless dedication of the tourism industry to tourists, always grasping the demand dynamics of tourists and constantly meeting their needs and expectations. With the more and more personalized demand of tourists, only by starting from the small and the subtle, and truly achieving "meticulous" service, can we provide better and more efficient services for guests in time and accurately. Ignoring any detail in service may greatly reduce the quality of service and lead to the failure of quality service. On the contrary, the service level has been improved. As we all know, high-quality services enhance competitiveness, and tourism belongs to the service industry. The competition of tourism is the competition of service quality. If you want to attract tourists' attention for a long time, you must have high-quality service as a guarantee to win the return rate of tourists. Nowadays, the concept of tourism consumption is becoming more and more mature. When measuring the value of a service product, tourists have replaced the traditional consumption consciousness of "expensive or not" with the consumption consciousness of "is it worth it". Therefore, in terms of service, we should try our best to provide services that exceed guests' expectations, surprise guests, satisfy guests and cultivate loyal tourists in scenic spots.

Elaborate service activity is an endless meticulous work, and it is also the eternal theme of doing a good job in tourism service. There is no absolute standard, only higher pursuit. As an important measure for the faster and better development of tourism activities, refined activities should make persistent efforts to provide tourists with a comfortable, civilized, harmonious and natural tourism environment with truly meticulous services.