Briefly describe the obligations and responsibilities of online travel operators.

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Briefly describe the obligations and responsibilities of online travel operators.

Correct answer:

(1) Maintain network security. Implement the network security level protection system, implement network security management and technical measures, formulate network security emergency plans, and organize regular drills to ensure the normal development of online tourism business services.

(2) Carry out business activities in accordance with the law. Online travel operators who operate travel agency business must obtain a travel agency business license in accordance with the law. Online travel operators that provide packaged travel services to tourists shall sign contracts with tourists in accordance with the law and fill in relevant contract information on the national tourism supervision service platform.

(3) The information provided is true and accurate. Online tourism operators shall provide true and accurate tourism service information and shall not conduct false propaganda; those who have not obtained quality standards and credit ratings shall not use relevant titles and logos.

(4) Protect tourists’ legitimate evaluation rights. Online tourism operators shall protect tourists’ legitimate right to evaluate, shall not block or delete tourists’ evaluations of their products and services without authorization, shall not mislead, induce, substitute or force tourists to make evaluations. Evaluations made by tourists shall be Save and make it available to the public.

(5) Protect tourists’ information security. Online travel operators should protect the security of tourists' personal information and other data, clearly state the purpose, method and scope of collecting tourists' personal information in advance when collecting tourist information, and obtain the consent of tourists.

(6) Bear responsibility for product and service quality. Platform operators shall record, save and dynamically manage product and service information and transaction information such as service status of operators on the platform, performance of travel contracts, and complaint handling status in accordance with the law.

(7) Fulfill reporting obligations. Platform operators shall immediately take necessary rescue and disposal measures when discovering the following situations, and promptly report to the culture and tourism authorities at or above the county level in accordance with the law: The tourism products or services provided are defective, endangering the personal and property safety of tourists; Emergencies or travel safety incidents occur during the service process; operators on the platform operate travel agency business without permission; products or services prohibited from trading by laws and regulations; and other matters that should be reported.