Experience and understanding of choosing 6 articles about tour guide work.

? Working experience of tour guides 1

? Time flies, unconsciously, I have been working as a tour guide for almost

Experience and understanding of choosing 6 articles about tour guide work.

? Working experience of tour guides 1

? Time flies, unconsciously, I have been working as a tour guide for almost three years, and the year before last was the year with the highest outbound travel rate. I have summed up some experiences in my constant practice. Also found many problems.

? The biggest problem I face is that my knowledge is not wide enough. If I take a long-term group (more than 5 days), I will feel that Jiang Lang is exhausted. It is understood that this is also a topic that most tour guides often encounter. The knowledge of tour guides, such as cultural supermarkets, needs to know astronomy and geography. If a person has the knowledge and ability of a bucket of water and then does something with a glass of water, I believe he will do it well. To achieve this effect, I must keep working hard, be knowledgeable, study, study and study again. In this way, the water in my knowledge bucket will be more and more full.

? I also summed up some experiences in the process of traveling:

? 1. Learn some local information about the guests (such as famous scenic spots, people, specialties, etc. ) to join the group. So I can speak the same language as my guests and make them feel close to me.

? 2. Communicate with the escort in advance, and transmit more friendly information to pave the way for future cooperation.

? After arriving at the station, tourists should show enthusiasm. Because tourists will feel safe at first when they see the ground guide, followed by curiosity and expectation. So strike while the iron is hot and leave a good impression on the guests. First impression is very important for tour guides, because a good beginning is half the battle.

? After staying in the hotel, the guests walk around each room or call to ask if there are any questions. If there is, it can be solved in time. If the guests come, then the small topic becomes a big topic.

? The first meal of the team must be used well, and I will explain the contents of the team meal to the guests before eating. Greet once or twice when eating, and adjust in time if there is any problem.

? The company's gifts give full play to his role and are used properly, which is good for him and the company.

? 7. I will calculate the time simply, appropriately and in a planned way according to the level and hobbies of the guests. For example, what road to take, how long to walk, and what to say; What kind of guests are suitable for entertainment and so on.

? 8. Opening remarks are very important. I won't rush to introduce myself when I get on the bus, because the new guests will be curious about strange places, so I will wait for a few minutes and show them the scenery outside the window. When they figure it out, someone will definitely say, guide, what's your last name? Give us a minute! At this time, the attention of the whole car will be focused on me, so that they will be impressed by what they introduced first. Waiting for the opportunity, you can also make a joke with the person who just spoke, so as to achieve the purpose of activating the atmosphere. The man who spoke just now must be very pushy, so he can be used in many places on the trip. But it must be just right, or it will be a time bomb.

? 9. There is a trick to keep a closer distance from the guest, that is, to remember the name or address of the guest quickly and correctly, and call him when he is not expecting it, and he will think that I have been paying attention to him. There will be a sense of superiority, and he will cooperate with me in all aspects! At least he won't be the first person to oppose me.

? 10: I think the summary of hair groups can't be ignored. At the end of the trip, I will definitely summarize the whole trip, and mention all the scenic spots inside to help the guests remember and avoid forgetting when they go back, causing unnecessary trouble. In addition, introduce the places they haven't been to first, and hope they or their relatives and friends will come again in the future. Ask for their opinions and suggestions with an open mind and try to let them express their dissatisfaction. Even if there is a little problem, they won't ask it again. Finally, with gratitude. Thanks to their support and cooperation, the trip ended happily, showing their desire to say goodbye and look forward to reunion.

? My feeling:

? I think a qualified tour guide should have rich cultural knowledge, strong organizational adaptability and a high sense of responsibility. As tour guides are trusted by tour groups of travel agencies, the quality of tour guides is directly related to the interests and credibility of travel agencies. No matter how big or small the tour group is, it should be as serious and cautious as the first tour group. When you encounter a problem, you can't avoid it. You have to solve it on the spot and you can't bring it back to the tour group.

? Tour guide work is an industry dealing with people. If you want to get along well with people, you must understand the temperament of all kinds of people and how to treat them. But I think the most important thing is to learn to be a man first. Treat guests like relatives, not only caring but also considerate. It's no use just caring and not considering. Many people will say: treat relatives? I can't do it!

? But I believe that pay and return are in direct proportion. As long as you really pay, you will gain fame and fortune.

? Tour guide experience II

? Tour guides are mainly divided into Chinese tour guides and foreign language tour guides. Its main job is to guide tourists to feel the beauty of mountains and rivers, solve possible emergencies during the journey, and help tourists in food, accommodation and transportation. The following is the tour guide's working experience, welcome to read for reference! Experience of tour guide work (1)

? 20xx is an extraordinary year. In 20xx, I came out of school and applied the tour guide knowledge I learned in the past two years to my work, from theory to practice. I started to be a local escort in xx in xx. I don't have long time and deep financial resources, but I feel a lot:

? The job of "tour guide" has brought a lot of happiness to my life, but it also makes me know that "tour guide" is not a simple job, which is significantly different from other occupations, that is, you have to get in close contact with guests, which naturally makes us feel more deeply about service than ordinary people. In a sense, it can be said that the infinite charm of the tour guide profession stems from our perception and love for service.

? Through several months' work practice, I deeply realize that getting a tour guide certificate does not mean that you will always be a qualified tour guide, but that you should keep learning, enriching and improving. In the eyes of tourists, tour guides should be "omniscient". Tour guide service is a knowledge-intensive and intelligent service, and rich knowledge and extensive knowledge are the premise of doing a good job in tour guide service. As a tour guide, we should "keep pace with the times" and always maintain a positive thirst for knowledge to meet the needs of social progress and development. More importantly. We should never consider ourselves "know-it-all". We should maintain a modest and prudent attitude, bearing in mind that "there is no end to learning", "there are people outside, there is a sky outside" and "there must be a teacher in a threesome".

? We should always keep in mind the responsibilities of tour guides, conscientiously study the Interim Provisions on the Administration of Tour Guides and the Quality of National Standard Tour Guides in People's Republic of China (PRC), strive to implement the tourism plan, and do a good job in contact, coordination and interpretation. Adhere to the four service principles of "guests first, service first, everyone serving, being reasonable and as far as possible", and do a good job in tour guide service meticulously and enthusiastically. In other words, all work should take tourists as the starting point, service as the starting point, always consider the interests and requirements of tourists, and never refuse the reasonable and legal requirements of tourists.

? In the process of service, we should adhere to the principle of "serving everyone" and treat every visitor with enthusiasm, thoughtfulness, friendliness, respect, justice and equality regardless of relatives and friends; We should adhere to the principle of "rationality and possibility". In the process of tourism service, we should always pay attention to the emotional changes of tourists, patiently listen to the opinions and demands of tourists, calmly analyze, carefully identify what is reasonable and what can be done, and try our best to do it. If you don't do well or have missed the opportunity, you must find ways to make up for it in time in order to maximize the satisfaction of tourists.

? Tour guide explanation service is a very important aspect in the whole tourism service activities. In the process of tour guide's explanation, I think "accuracy, clarity and vividness" complement each other and are indispensable.

? First of all, accuracy is the first and most important thing. In the process of explanation, keep in mind the lesson that "a lie destroys a thousand truths", and avoid making things up and making a fool of yourself, so that tourists feel cheated and will be disgusted and accused by tourists. It is one of the important contents for tourists to "seek knowledge" in tourism activities, and our tour guides play an important role in spreading knowledge and information, aesthetic concepts and Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct, so as to attract the attention of tourists and satisfy their desire for knowledge.

? Secondly, "clarity" is the key. In the explanation of tour guides, clear, concise and fluent language expression is another embodiment of the scientific nature of tour guide language. Clear speech, concise writing, proper wording, proper combination, clear hierarchy and strong logic are the basic requirements for tour guides to explain. Avoid using uncommon words and invented words.

? In addition, "vividness" is a medium and an important means to create a harmonious atmosphere for tourism teams. If the language is as dull as a monk chanting during the explanation, tourists will feel bored and impatient or disgusted; Vivid images and humorous explanations can create a beautiful artistic conception, adjust tourists' optimistic attitude, happy mood and strong travel addiction, create a harmonious, happy, positive and high team atmosphere, and give people a beautiful enjoyment.

?

Working experience of tour guides III

? 1: be familiar with the route: you must be fully prepared before you travel, learn the route by heart, and ask more old tour guides, but you should not trust other people's suggestions. You must be sure and have a foundation to be foolproof.

? 2. Service work should be enthusiastic and meticulous. Especially in the peak season, visitors must be reminded of the precautions to prevent problems before they happen. Sometimes, a word can bring unexpected effects, such as travel safety, punctuality and so on. , mainly to prevent tourists from having emotional dissatisfaction when there are problems. It will be much better if the tour guide has a preparation in advance.

? 3. Pay attention to coordination, arrange tourists well, and deal with the relationship between guests, drivers, local travel agencies and scenic spots.

? 4. Tour guides should be changed frequently, and you can't be confused first if something goes wrong. Although the tour guide is not omnipotent, your title determines that you must keep calm in front of the guests, deal with problems promptly and decisively, and learn to improvise and handle accidents properly.

? Books are rarely used, and tour guides must know a wide range of knowledge, so they should keep learning and recharge their batteries. Every time you bring a group back, you should sum up lessons and accumulate experience in time.

? 6. Maintain the reputation of travel agencies and protect the rights and interests of tourists. When you think about the interests of the guests, when the guests disagree or encounter unexpected problems, the guests will respect and understand your arrangements with the travel agency.

? 7. Finally, solve the problems left by the guests in time. The tour guide itself is a service industry, not only to meet the needs of the guests, but also different people have different psychology. Your decision may not be in line with the public, but it must be reasonable and the guests will naturally give you a satisfactory answer. So learn to solve different problems, and don't leave them to the end.

? Time has passed, and my heart is still lingering. I am willing to treat every experience, big or small, as the first time! "There is still a long way to go, Xiu Yuan Xi". Maybe we can look back at the footprints left. Young, I want to keep telling myself that "the revolution has not yet succeeded, and comrades still need to work hard"! Experienced difficulties, but the experience is still there. It is inevitable that you will encounter more than three people (many people, many cars, and great pressure). As a tour guide, you must do three things (care more, care more and be sincere).

? Be careful: the environment of tourist attractions is mixed. As a tour guide, you should pay more attention to all directions, try to keep the guests within your own field of vision, and remind them to return to the team at any time.

? Patience: before traveling, we must repeatedly emphasize the travel route and the time and place of team gathering to prevent guests from returning to the team quickly once they get lost. When you first arrive at a place, everyone will be full of freshness and will keep "walking alone". At this time, the tour guide should patiently and quickly persuade the guests to return to the team.

? Sincerity: unexpected things will happen anytime and anywhere when traveling. Tour guides should solve them with 100% sincerity, and things will eventually be solved.

? Tour guide work experience 4

? The four-day tour guide training has basically ended. During these four days, Mr. Zhang repeatedly asked us to "study" hard, so we calmed down and listened carefully. I didn't expect to get anything. Among them, Li and Meng Xiaoquan moved me the most.

? Teacher Li is the management consultant of more than 0/00 travel agencies in China/KLOC, as well as many tour bus companies and scenic spots management consultants. Now he is engaged in the research of tourism industry law, insurance, enterprise risk and tourism safety accidents. I really don't know, I'm shocked! In a short afternoon, he shared many cases with us, which made us feel that the risks of travel agencies and tour guides are everywhere! Therefore, we must be familiar with the business, do our job well, and further strengthen our study in order to have a better tomorrow!

? As for Meng Xiaoquan's speech, it was the most wonderful speech I have ever heard in my life! His personality charm completely conquered me, and his gestures were so elegant! He entered the university as a tour guide, and successively became a visiting professor in the advanced seminar for graduate managers of Peking University Institute of Economics, a visiting professor in the advanced seminar for graduate managers of Tsinghua University, a visiting professor in China Tourism Cadre College and a visiting professor in Beijing Tourism College. He is the only champion in China for three consecutive national translation and tour guide competitions! In his whole lecture, there are two main points, one is professional ethics and its standards, and the other is that learning should use "heart" to find the internal laws of things.

? The word "professional ethics" sounds very general. The so-called professional ethics is the sum of moral norms, moral sentiments and moral qualities that are closely related to people's professional activities and meet the requirements of professional characteristics. It is not only a requirement for one's own behavior in professional activities, but also a moral responsibility and obligation of the profession to society. So what is the professional ethics of tour guides? First of all, he talked about the behavior of "being selfish and altruistic, without harming the interests of others", but Mr. Meng did a fair job on this point, which made everyone who worked with him have a good reputation and made him have a good reputation in the industry, because he stood higher and looked farther! In addition, he also mentioned that "always pay attention to other people's feelings" is easier said than done! As a tour guide, if you can always think about what tourists think, worry about what tourists are in a hurry, and do everything one step ahead of the guests, then the service you provide is very valuable! Speaking of our business, it's the same. Everyone can make a simple plan, but if you want others to have a group, they will think of you. Unless you don't "pay", you need to provide more value-added services to customers!

? The second thing that Teacher Meng said is that learning is everywhere! If you can spend all your spare time studying, form a good habit of "thinking" about everything in life, and concentrate on studying the internal laws of things, you will certainly become a rich and knowledgeable thinker over time! It is absolutely not difficult to be an excellent senior tour guide!

? After a few days of tour guide training, what I have learned will be useful for life. I think the process of selling tour guides and recommending tourism products is to sell yourself, including interpersonal relationships and personal sincere sales, which is related to whether a person has the characteristics of a successful person. I often visit bookstores, and the titles are "details determine success or failure" and "personality determines fate". It is said that being a man in advance, being a man should consider others, care about others, and so on. These are all things that a tour guide should have, so an excellent tour guide is indeed a successful person, and the more successful place lies in the "freedom" of this job. Everyone yearns for freedom and a free life, which is wealth that cannot be measured by money. While enjoying "freedom", tour guides have material wealth and spiritual wealth that ordinary people can't reach. This enviable aspect is believed to be the reason why many people apply for tour guides. However, it is undeniable that the tour guide itself is not fooling around as expected, and has a good time. Imagine if a person regards his hobby as a job. Will he continue to "love" this job every day? It's hard. This is what Teacher Meng called "emotional accumulation". Therefore, I think it will be better to add mentality training to tour guide training. For those who have just got the certificate and are ready to enter the tour guide industry, there is a yearning for being a tour guide. It seems that you can get rid of poverty and get rich immediately and enter modernization, but you ignore the bitterness, sweat and tears behind the tour guide. There must be unknown pain behind all success, and those who persist must be smiling.

? So, let's make full psychological preparation, escort with the skills and knowledge we have learned, and treat with the curiosity of a child and the humility of a wise man. No matter how difficult it is, it will become simple, and no matter how difficult it is, it will become sweet. Come on!

? Tour guide work experience 5

? I have learned the simulation of tour guide words several times in the course of tour guide business. Although I can't say anything, I did learn something. Here, I want to talk about some of my thoughts and experiences.

? The first class impressed me deeply, and I had an inexplicable impulse. I suddenly feel that this major-related course in the second semester of Senior Two is very interesting. I understand something. If you want to do one thing, there is a way; If you don't want to do something, you will find an excuse. Indeed, many times, I also find excuses for my laziness and negative thoughts to comfort myself. The result is that the lazier you are, the more excuses you make, the more passive you are, and the idea of muddling along and doing nothing all day. Needless to say, you can't taste failure by escaping and being bound by your own excuses, but a successful experience. Although there are only more than 2 hours of class time, it has changed my learning attitude to some extent! I found myself enjoying this course full of challenges and laughter.

? Teachers provide us with a practical learning resource atmosphere. Some resources are not available in our textbooks, which provides a good platform for our knowledge accumulation and interest improvement. For example, some students showed the elegance of their hometown on the stage, showing the other side that has never been shown before. With the help of the teacher, I obviously feel that I am constantly increasing my knowledge, broadening my horizons and improving my interest.

? Teachers ask us to learn to exchange experiences and opinions with others, so that we can get more resources and keep learning, improving and making progress. As the saying goes, make up for your shortcomings with the strengths of others. As the saying goes, "there is no limit to learning the sea." I don't agree with this statement in the process of learning. I think learning should be interesting. Learning in happiness and getting happiness in learning is an active learning. If we learn to share with others and learn methods, we will know that learning brings us not only knowledge but also happiness. The teacher told each of us to get ready and go on stage to show our classmates the elegance of our hometown and let more people know the characteristics of different cities.

? The following words are what I want to express truly, and I hope the teacher can understand. With all due respect, I think teachers have some shortcomings in arranging class hours to train our professional skills: it is conducive to cultivating our curiosity, but not conducive to mastering systematic knowledge; If you can't satisfy your interests and enthusiasm widely, you will often make your original ideas superficial and easily get rid of knowledge learning. We should not only learn professional knowledge well, but also combine practice with theory. We hope that teachers can plan the teaching progress reasonably and don't spend too much time on some activities, because what we finally get or harvest actually doesn't achieve the expected results. For example, many students didn't really go out of that step and open their hearts to communicate with more students. More students reported that they actually spent too much time preparing materials, but they didn't achieve the expected results, which hit their self-confidence. I know this is a process. Only by taking the first step can we have a chance to go on.

? Universities are sacred halls full of dreams and hopes, and college students are even more ambitious and passionate talents. Who doesn't want to fly in the white ivory tower? Who doesn't want to learn more and make great achievements in the future?

? In this big family of talented people, tourism management class, I must seriously learn from outstanding students, make greater achievements in my study, give full play to my potential, exercise myself, develop myself, improve myself and show myself, so that my college trip will go further and further and my college life will be more colorful.

? Finally, I sincerely thank the teacher for his help. I believe that under the guidance and communication of teachers, we will be better!

? Tour guide work experience 6

? After two days of training, I want to talk about the importance of improving the quality of tour guide service here.

? Tour guides play an important role in tourism activities, and their service quality directly affects tourists' tourism consumption behavior, which in turn is related to the survival and development of travel agencies.

? How to improve the service quality of tour guides is a matter of great concern to the industry.

? I will talk about the effective training and encouragement of tour guides and the effective management of tour guide service quality.

? Tour guide is one of the positions that have the closest contact with tourists. Tourism consumption activities organized by travel agencies are mainly realized through the communication of tour guides. The quality of their work directly affects tourists' tourism consumption behavior, and then it is related to the survival and development of travel agencies.

? However, due to the quality problems of tour guides and the lack of tour guide management, the service quality of tour guides can not reach the standard of excellent service.

? I put forward the following humble opinions on how to improve the service quality of tour guides.

? 1, comprehensively consider and determine the remuneration level of tour guides.

? Travel agencies should formulate the basic salary of tour guides according to their level and working ability, break the post-based distribution system, and cooperate with the implementation of treatment based on professional skills.

? Through the comprehensive evaluation of tour guides' academic qualifications, professional titles, work performance and experience, and tour guide grades, the basic salary of tour guides is determined and the income gap is widened.

? Pay the tour guide allowance according to the satisfaction and workload of tourists.

? The allowance for tour guides should be based on the satisfaction of tourists, taking into account the number, length and time of the team.

? Determine fair income by referring to the salary levels of other employees of travel agencies.

? Travel agencies should determine their income level according to the salary level of other employees and the work characteristics of tour guides, reflect the fairness of enterprise salary payment and mobilize the enthusiasm of tour guides.

? 2. Guide tip payment is clear, institutionalized and standardized.

? The perfection of the tipping system will not only help to form a benign interaction between tour guides and tourists, increase the official income of tour guides, but also reduce the behavior of tour guides to take "kickbacks" privately and reduce the quality of service.

? Strictly speaking, the main sources of income in the service industry are tips and commissions.

? According to the local average income level, tourists' situation and the requirements of joining tour groups, all localities can formulate specific tipping payment standards and set the lower limit of tipping for each tourist, and then the guests will fluctuate according to the service quality of the tour guide.

? In this way, the tip income of tour guides is closely linked to their workload and service quality, which urges tour guides to improve their service level and get higher material returns.

? The quality of tour guides affects the service quality of tour guides to a great extent. Tour guide training is an effective way to improve the quality of tour guides, which should run through the construction of tour guide team.

? 3. Pre-job training

? Pre-job training is a systematic training for new employees before they take up their posts.

? According to the requirements of the National Tourism Administration for the tourism industry, the pre-job training of new tour guides should become a system.

? Do a good job in the pre-job training of tour guides, and lay the foundation for high-quality tour guide services in the future.

? The purpose of pre-job training is to enable new tour guides to master the necessary service awareness, professional knowledge and skills through a period of intensive training, and to be independent tour guides.

? 4, on-the-job training

? In the off-season or a certain necessary period, it is essential to carry out targeted professional training for tour guides.

? On-the-job training is a kind of continuing education for tour guides who have accumulated certain tour guide experience, so as to enhance their working ability and improve the service quality of tour guides.

? Motivation is to stimulate and strengthen the work responsibility and motivation of tour guides, so as to improve their investment in tour guide work. Different incentives should be adopted according to the specific conditions of different tour guides.

? 5. Emotional motivation

? Emotional motivation is an incentive way to improve the work enthusiasm of tour guides by increasing their positive emotions by using the influence principle of emotions on people's behavior.

? Whether emotional motivation can play an incentive role depends on two aspects: first, give full respect and trust to make tour guides feel emotionally belonging.

? When a tour guide is trusted, he can enhance his sense of responsibility and dedication.

? The second is to give life care, so that the tour guide's feelings have a practical landing point.

? Travel agencies give life care to tour guides and help them solve problems such as housing, health and children, which will greatly enhance their sense of belonging.

? 6, rewards and punishments incentives

? Reward and punishment incentive is an incentive way to encourage or weaken tour guides' behavior through rewards and punishments based on the evaluation of tour guides' performance.

? Rewards and punishments must be fair and reasonable, and the evaluation of tour guides should be fair and objective.

? Rewards and punishments are linked to their work performance, and the standards of rewards and punishments should be consistent, otherwise they will not play their due incentive role.

? 7. Establish a monitoring system for tour guide service quality.

? In order to ensure the embodiment of the planning objectives of tour guide activities and protect the legitimate rights and interests of tourists, it is necessary to establish and improve the monitoring system of tour guide service quality, so that the static standard of tour guide service will eventually

? Can be translated into substantial quality improvement.

? 8. Control the deviation of tour guide service.

? Due to the interference of many unpredictable factors, the service behavior of tour guides may deviate from the quality standards.

? Controlling the deviation in tour guide service is also a main content of tour guide service quality monitoring.

? The deviation of tour guides in tour guide activities should be corrected in time.

? The follow-up inspection of tour guide activities should become a daily system, and when there is deviation in tour guide service, corrective measures should be taken decisively.

? The factors affecting the service quality of tour guides are diversified. Improving the service quality of tour guides requires the joint efforts of tour guides, travel agencies and national tourism administrative departments.

? In short, tour guides should stand on the standpoint of tourists, strive to improve their own quality and ability, and provide satisfactory services as much as possible; Travel agencies should provide necessary training and effective incentives for tour guides and establish a reasonable salary system for tour guides; The national tourism administrative departments and travel agencies shall strengthen the inspection, supervision and management of the service quality of tour guides, and standardize the behavior of tour guides; With the cooperation and efforts of all parties, all functional departments will further standardize the tourism market and strengthen and improve the quality of our tour guide service.