Tourism shopping "30 days no reason to return" looks beautiful?

Since last year, the tourism authorities of some provinces and cities in China have successively introduced the measure of "no reason to return goods within 30 days", including Yunnan, which was once the hardest hit by shopping. Bought a fake when I went out or

Goods with high quality and high price can be returned without reason, which really protects the rights and interests of tourists to a great extent. However, recently, on the People's Daily Online 3 15 travel complaint platform, the reporter found that there are still many complaints from tourists that it is difficult to return goods.

Title. No one cares, shirks, finds various reasons not to refund in full, and charges a high handling fee, which makes the measure of "returning goods for 30 days without reason" seem to be just a name tag.

A full refund is almost impossible.

"Don't also don't also. Just complain. It doesn't matter which boss? " Miss Wei, a tourist, bought several jade articles in Tengchong this year. Afterwards, she found that the quality did not match the price, hoping for a refund, but what she did not expect was the merchant.

Such an overbearing reply. Miss Wei told the reporter that she bought two jade bracelets and two jade buddhas in Tengchong Bai Bao Street Economic and Trade Co., Ltd. with a total price of 17000 yuan. When she got home, she found Fei.

The price of jade is seriously inconsistent, so contact the merchant for 30 days without reason to return it. The merchant first proposed a replacement, but after being rejected by Miss Wei, she said that she would report to the leader and wait, and then tell Miss Wei directly in a few days.

If the amount is too large, it will not be refunded, and it is not afraid of complaints. Miss Wei said that she really didn't expect to be treated unfairly, so she called the Yunnan Tourism Return Supervision Center to complain, but there was still no result.

"Finally, I complained to 123 15, and the merchant agreed to return three pieces. * * * The total amount is12,000 yuan, which means that there are still more than 5,000 yuan outstanding. "

On People's Daily Online's 3 15 travel complaint platform, Miss Wei has many similar experiences. Mr. Tu said that in April this year, in a jade museum in Kunming, the tour guide said it was a formal shopping designated by the government.

At 8 o'clock, the mall also showed that consumers could return the goods for 30 days without any reason, so they bought a pendant with a price of 36,800 yuan. Later, they found that it was not worth the price at all, so they applied for a return, but the other party told the merchant that it was more than 1000 yuan.

Goods are not returned by mail, but only on site. "I am a tourist from other provinces, which is deliberately making things difficult for consumers." Mr. Tu told reporters helplessly.

When Mr. Hao was traveling in Yunnan this year, he was taken by a tour guide to a place called Dali Yi Xi Jewelry for shopping. "The tour guide said along the way that the government subsidized the development of tourism with poverty alleviation funds and promoted tourism consumption.

All the goods belong to the processing factory, and the price is absolutely value for money. The most important thing is that there is a government guarantee for 30 days and there is no reason to return it. When we went to the store, we did see the official hint. The content is: Yunnan Tourism Development Committee suggested cloud

There is no reason to return the goods after shopping in South China for 30 days. The service telephone number of Yunnan Tourism Shopping Return Supervision Center is 4000060822. "After seeing these, Mr. Hao bought two jade pendants, totaling 16226 yuan. time

In April, Mr. Hao found that the goods were seriously inconsistent with the price, and contacted Yi Xi Jewelry after-sales service to handle the return. I didn't expect the other party's reply to be: resolutely don't retreat, if you buy it, you won't retreat. So Mr. Hao called Yunnan to save shopping.

Cargo supervision center 4000060822 for help. "Finally, the staff of Yi Xi Jewelry said that it is ok to return the goods, but it must pay a 5% handling fee, otherwise it will not be processed. But I asked for a refund the next day. This is a pendulum.

Ming extortion robbery! Mr. Hao thinks that it is neither reasonable nor legal to charge a return fee.

"Refund requires handling fee" involves false propaganda and fraud.

According to these complaints from tourists, the reporter dialed the service number of Yunnan Tourism Shopping Return Supervision Center at 4000060822, and told the customer service staff that he had recently bought four pieces of jade in Dali Yi Xi Jewelry.

Equipment, and now I want to return it. The customer service staff of the return supervision center first inquired about the specific purchase date, category, selling price and store name, and then said that the merchant would contact the reporter within 48 hours, but the specific refund matters should be asked.

Communicate with the merchants yourself. Then the reporter asked the customer service staff whether the return can be fully refunded. The customer service staff said that the sales and recycling of goods will definitely affect the resale of merchants, so a certain "comprehensive management" fee will be charged.

Management fee ","generally 2%-5%, you can negotiate with the merchants yourself, and the return supervision center generally does not interfere. "

About 4 hours later, the reporter received a phone call from the jewelry staff in Yi Xi, Dali. The staff first asked about the price of the goods and then asked the reporter to provide the purchase documents, and said that they needed to contact the company.

Lead to communication. When the reporter asked if all four jade articles could be returned, the staff member did not give a positive and clear answer, but repeatedly asked the reporter, "Why should all be returned?" Don't you like every piece of jade? you

Didn't you just want a refund when you bought it? At this point, the reporter pointed out that the relevant regulations cannot be "returned for 30 days without reason". The staff member said that it also depends on the communication with the company leaders.

It means that even if a refund is requested, a 2% handling fee will be charged.

In this regard, Qiu, president of the Electronic Commerce Law Society of Beijing Law Society, said that "no reason to return goods" itself means that consumers can return goods without reason, and merchants set any additional conditions, such as

It is unreasonable that the fees charged are not fully refunded. If this phenomenon exists, on the one hand, it is false propaganda, on the other hand, it is already a breach of contract suspected of fraud, and consumers can reasonably protect their rights.

The return supervision center only plays a coordinating role.

The reporter learned that although there are provisions in the newly revised Travel Agency Regulations that tourists can ask the travel agency to return their goods within 30 days after being forced to shop, the relevant details are not clear, only limited to.

On the premise of "forced shopping". According to industry insiders, tourism in many parts of the country has changed from "forced shopping" to "induced shopping". The tour guide does not directly force tourists to buy, but uses it with merchants.

This means to trick tourists into buying is actually a loophole in relevant laws and regulations.

In view of this situation, from the end of last year to this year, some provinces and cities in China began to set up tourism shopping return supervision centers one after another, and began to implement "no reason to return goods within 30 days of tourism shopping", hoping to use administrative means.

Improve the current situation of "difficult to return goods". Among them, at the end of last year, the Yunnan Tourism Shopping Return Supervision Center, which received much attention, was formally established; Since then, Xi Lintong District, Huangshan Economic Development Zone and Guilin City have also signed self-discipline agreements with merchants.

Convention, the establishment of tourism shopping return supervision center and other forms have begun to implement the "30-day return without reason" service.

Zhang Wu, director of Xi Lintong District Tourism Shopping Return Supervision Center, said that since its establishment in March, Lintong District has accepted more than 80 returns from tourists, involving an amount of 1.8 million yuan. "During this period, some businesses don't understand it and find it difficult to operate in the future, but in fact, only by letting tourists buy with confidence can we attract more people to visit and shop."

Li Yumin, vice president and secretary general of Yunnan Tourism Chamber of Commerce, said that on the one hand, Yunnan Tourism Shopping Return Supervision Center hopes to handle complaints about shopping returns quickly and effectively, and also hopes to curb "high prices"

High rebate "business behavior. However, Li Yumin said frankly that at present, the supervision center only plays a coordinating role, and the return demands are handled by the cities themselves, which are scattered. Many shopping stores communicate with tourists themselves, so one

Some shopping stores may have prevarication in the process of returning goods.

Post-event supervision is not reliable, and relevant regulations should be made in advance.