How to deal with black tour guides who buy and sell hard?

First, 1, negotiate first.

Inform tour guides that they have the right to choose their own goods or services and the right to fair trade. I am a consumer and fully protected by the Consumer Protection Law.

2. Request consumers' associations or other mediation organizations established according to law to mediate.

Be sure to handle it calmly, and never have an argument with the tour guide on the spot. After all, you are in a different place at this time and are not familiar with the local situation. If it can be resolved peacefully, it will be resolved peacefully. If not, use legal means.

3. Complain to the relevant administrative departments, and submit them to arbitration institutions for arbitration according to the arbitration agreement reached with the operators.

4. Bring a lawsuit to the people's court. According to the law, if tourists are forced to shop, the tourism administrative department or the industrial and commercial administrative department shall order them to make corrections, and impose a fine of 6,543,800 yuan and 500,000 yuan on the travel agency and 6,543,800 yuan and 50,000 yuan on the tour guide. If the circumstances are serious, the business license and tour guide card of the travel agency may be revoked. Moreover, the travel agency has to pay the tourists a penalty of 20% of the total travel expenses.

Second, the way of complaint: complaints must be made to the tourism quality supervision office. The National Tourism Administration stipulates that the time for accepting complaints is valid within 90 days from the date of the incident. On the basis of finding out the facts and distinguishing the responsibilities, the Tourism Quality Supervision Office will mediate the cases that can be mediated within 30 days to urge both parties to reach an agreement. After the quality supervision office makes a decision, it will issue a "Decision on Compensation for Quality Margin of Travel Agency" to both parties. If a party refuses to accept the decision, he may appeal to the tourism quality supervision office at the next higher level within 15 days after receiving the notice, or bring a lawsuit to the people's court.

I would also like to remind everyone here that when signing the agreement, we must carefully read the terms of our agreement, especially those related to the refund of deposit, compulsory consumption, insurance and other expenses. Read the relevant agreement before signing, otherwise it is time to defend rights, and these "black-hearted" tour groups have no basis to drill.