Is it sad for the intermediate level of professional English in tourist hotels?

The amount of words should be strengthened, and more tourist words and sentences should be memorized.

1, general requirements

Ability to provide daily customer service in fluent English. Although I can't use the language completely freely, I can communicate with guests in my workplace with fluent English and provide guest service.

2. Skills requirements

aural comprehension

Be able to understand the statements and requirements of guests at a slower speed. The main contents include:

(1) A short conversation about information about hotels or other tourist services;

(2) A brief introduction to the names, functions and characteristics of common items in hotels;

(3) Hotel introduction, personal experience and identity;

(4) Common instructions involved in hotel work.

Reading and vocabulary

Be able to read articles about common words in hotel work. The main contents include:

(1) Simple narratives and letters related to daily life;

(2) notices, forms and descriptions of hotels or tours;

(3) A brief description of the use of articles related to hotels or tourism and the performance of certain duties;

(4) Solve suggestive articles about the code of conduct for hotel guests and employees.

spoken language

Although there are pauses, repetitions and a few grammatical errors in English expression, it basically does not hinder communication. I can communicate in general English and communicate with guests in hotel work.

(1) Be able to introduce hotel services and facilities in detail;

(2) Being able to communicate with guests more freely;

(3) Be able to express personal opinions or tendencies on familiar problems of hotels or tourism, and cite at least two concrete and simple examples to support their views;

(4) Be able to answer questions about tourist attractions, and ask and answer questions about individuals, restaurants, local culture or local places of interest.