Selected 5 pieces of hotel internship summary

Through field practice, we can understand the hotel management process, hotel service and culture, and strengthen the combination of management theory and practice. Dear readers, I have prepared some hotel internship summaries for you, please accept them!

summary of hotel practice 1

general introduction of Hunan Tianxi Hotel

Hunan Tianxi Hotel is the first property-based business hotel in Hunan Province, which is invested by Hunan Development Group and managed by Singapore Huaxia International Hotel Group. In September, 21, it officially passed the evaluation of a four-star hotel.

The hotel is located at No.518, Furong Middle Road, the commercial center of Changsha. The main building is 1 meters high and has 3 floors. It is adjacent to the New Century Sports Center, overlooking the building and enjoying a panoramic view of the landscape city. The hotel is 26 kilometers away from Huanghua Airport and 3 minutes' drive. 4 kilometers from the railway station, 1 minutes by car; 3 kilometers from the pedestrian mall, 5 minutes by car; It is 3 kilometers away from the provincial government and 5 minutes' drive, and the traffic is very convenient.

the distribution and characteristics of guest rooms: 11th-26th floors * * * 24th floor, 18th floor with children's activity room, 25th floor with reading room, 23rd floor with smoke-free floor, 24th, 25th and 26th floors with executive floor. Free broadband Internet access is provided in the guest rooms. Rooms on 11th-23rd floors: There are 17 rooms on each floor, rooms 1 and 21 are business single rooms, rooms 2, 5, 6, 8, 18, 19 and 2 are superior double rooms, room 7 is deluxe double room, rooms 12, 15, 16 and 17 are business double rooms, and room 1 is deluxe suite (of which 11. Rooms 1 -1 face north and 11 -21 face south. The changing Ferris wheel is the most dazzling scenery, especially the night scene, which gives a panoramic view of Changsha's prosperity.

All the staff in the hotel are the owners. When all the guests come to the hotel, they will be more or less dependent on the hotel and its people. In addition to receiving culture or knowledge in the process of receiving services, they also ask the hotel people for help when they are in trouble. Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working here must have more knowledge, culture and self-restraint. Guests are tasting a dish, and the waitress in her ear introduces the knowledge about the dish in a sweet voice, including its origin, spread, characteristics, new ideas, etc., which not only adds to the fun of tasting the dish, but also allows the guests to receive some new knowledge and information, making them feel glad you came from another level.

1. Service quality

For hotel and other service industries, service quality is undoubtedly one of the core competitiveness of enterprises and the lifeline of enterprises. High-level service quality can not only leave a deep impression on customers, but also lay the foundation for their coming again. But also can make customers feel honored and establish a good brand and image for the enterprise. In Tianxi, we can see that hotel leaders attach great importance to the improvement of service quality. Even for our short-term interns, they must undergo strict etiquette training before they can take up their posts.

summary of hotel internship 2

first, the importance of interpersonal skills, we should learn how to communicate with people. In a restaurant, on the one hand,

learn how to associate with other waiters and learn from them with an open mind. And learn how to communicate with leaders. In fact, a hotel is a small society, and interacting with others is different from interacting with classmates and teachers at school. On the other hand, communication skills with guests are also very important. Often in the box, guests can recognize me as a college student at a glance. I will ask them why with a smile, and they always say that I can tell from my expression and tone of voice. This is probably the reason for the lack of social experience. Many college students are still a little shy when they first enter social interpersonal communication. Strengthening interpersonal skills is what we college students should strengthen.

second, we should have the spirit of hard work and hard work. When working in a hotel, you can't be lazy, such as cleaning

and you can't miss any dead ends. Wash the tableware frequently. In addition, some manual work must be capable. When working, you should be attentive, quick-sighted, diligent and quick-handed. Although you are tired at work, you have to be patient to overcome it. Only in this way can you do your job well.

Third, learn a lot about services. First of all, I learned the relevant department structure of the hotel and the position setting of personnel < P >, and also learned the relationship between the front office and other departments of the hotel, and also learned the standardized knowledge of waiters. Of course, the hotel is full of service culture, etiquette culture, regional culture, food culture and so on. For example, table manners, dealing with guests, and how waiters should face the different requirements of guests. You can also learn the cultures of different regions by contacting guests who come and go.

Fourthly, through the internship, I can better understand the professional requirements of the hotel industry for college students. I know that I have many shortcomings, and I still have a lot to learn. We should not only learn the basic skills of waiters, but also learn many things, such as cashier's basic knowledge of using fax machines, invoicing and common knowledge of using computers. Of course, I still need a lot of knowledge. For example, although I have passed CET-4 and CET-6, when foreign guests come to the hotel for dinner, when the guests order food and drinks, I suddenly find my spoken English is very poor and know many loopholes and shortcomings. Of course, I know that tourism is a major involving a wide range of knowledge, and I can fully realize it when I take the tour guide certificate. Guests sometimes ask a lot of questions about the cuisine when they eat, and then they will find themselves lacking a lot of knowledge. This also puts forward many requirements for our study in school.

enrich and improve yourself through a month's summer practice. There is joy and confusion in practice. In the hotel work, I have many ideas about my future employment, and I have many ideas about society. The most impressive idea is that when I think the hotel salary is low and I plan to find another job, I find that I can't do a job that is not suitable for my major. Although the salary is good, I am very upset because I don't have that specialty. Later, I thought, in fact, society is like a big wall, with many irregularities. Of course, these irregularities have certain rules, and those of us who want to work are like small buttons. In fact, every button can be embedded in the wall of society. When it coincides with the irregularities, there is the most suitable job for us. It is said that it is difficult to find a job. In fact, I think it may be put another way, that is, it is difficult to find a job that suits you. For example, it is always difficult to recruit workers in the service industry, because many people are unwilling to engage in this business. Of course, I know that if we want to find the land that really suits us, we have to grind our own button to make ourselves fit for the land that suits us on the wall of society.

In a word, summer practice has brought me a lot of gains. The biggest gain is that it is never too late to learn. People should constantly learn to enrich themselves and adapt themselves to society.

summary of hotel internship 3

I worked as an intern for half a year from _ 15th to _ 15th. I experienced different people and things, and began to learn to carry out orders and take responsibility. I experienced, studied and experienced in a completely different role in the past six months.

I clearly remember how excited and complicated I was when I got out of the bus that the school sent us, and I looked at the internship site in front of me-Ningbo New Century Mingdu Hotel. It was still summer. First of all, Ningbo gave me the feeling of "refreshing", which lasted for half a year. Maybe when others mentioned Ningbo to me again in the future, I would feel that it was a clean and thorough city for the first time. Whether it was the clouds in the daytime or the dim stars in the sky covered by lights at night, they were deeply imprinted in my mind with an unusual existence. I want to say that no matter what comments I have experienced during this time, during these times, with more than 2 classmates in this strange city, we have met more people, learned how to create our own value in our own posts, and at the same time learned how to get along with others, learn to survive and grow in survival.

Thank you for this opportunity to let me know more classmates who were in the same school and grade before, but didn't know each other. In this internship, we gave each other some advice at work and helped each other in life. Together in a different place, we went from being ignorant when we first arrived, to following Master's practice after being assigned to a specific post, and then we were slightly disappointed and full of hope for the future after the internship. During this time, life is no longer full of topics in school, but work. This is the first time that we really shoulder the responsibility as adults. Life is naturally different from the past, and we have gradually understood the so-called society and survival from the simple students who have been living at home and school.

just arrived at the hotel, we had a seven-day theoretical training, including some corporate culture, hotel layout and related information, staff work discipline and so on, and then the distribution department. I was assigned to the western restaurant, and my purpose in coming to the western restaurant was clear-to practice my oral English. It happened that the hotel was contracted to receive a "chess game" when it was just assigned to the western restaurant. During this time, many foreign guests came to the western restaurant for dinner. I remember asking the foreign guests "Wouldyou like black tea or coffee?" I was very nervous when I was afraid that my pronunciation was not up to standard and they didn't understand, but they were very happy when they said "coffee/black tea, thank you". At that time, I felt that everything was quite new. I always liked to be more serious with myself, and I asked myself to be as satisfied as possible as long as I took over. This is why my foreman and manager told me that I was a very serious person at the end of my internship, as long as I thought I should do well.

The first two months or so are the process of getting in touch with and slowly adapting to this kind of life and work, from getting familiar with people around us to knowing this city that is completely unfamiliar to many of us, getting in touch with more things that we have never seen before, and slowly mastering and skillfully operating our own workflow. This period of time is a rare quiet time for me, perhaps it has never been experienced before physically, but psychologically I am telling myself that this is a trip.

in the two months since I first came to Ningbo, the wind is always very strong because it may be summer. Sometimes people still hear the wind whistling outside in the dormitory. The summer rain in Ningbo always comes in a strange way. One moment, the sun is shining, and the next moment, it may pour down. I remember that when it rained, I opened the window and saw the rain falling down the wall, and I was stunned for a moment. At that time, there was only one word in my mind. Now I think of the people I met there and the things I thought were just the most common things at that time, which left a deep impression on my mind. This half year told me that I should open my eyes wider, look at other people's lives and taste different scenery. < P > Summary of hotel internship 4

1. Basic overview of internship < P > As a junior majoring in tourism English, I was honored to participate in the internship arranged by the school in my junior year. It has been nearly half a year since I applied to the _ _ _ hotel, and the internship will soon come to an end. Looking back on this period of time, this precious experience, bit by bit are the most unforgettable and unusual memories in my life. This internship in the hotel has benefited me a lot. I have learned a lot that I can't learn in class and books. More importantly, I have learned how to face the society when I leave campus as an adult. During the internship, the hotel gave me enough tolerance, support and help. Under the careful care and guidance of leaders and colleagues, I made some progress in all aspects through my unremitting efforts.

II. The internship unit

__ _ is located in the endless green field, with world-class facilities including an 18-storey luxury resort hotel, a 9-storey hotel annex, a 3-storey clubhouse, a shopping plaza, a banquet venue and a well-equipped recreation center. Set tourism, leisure and entertainment, global cuisine and hot spring spa in one.

__ _ Hotel is positioned as one of the most luxurious and elegant hotels in Hainan Island, with 518 spacious and comfortable rooms and suites. All guest rooms and suites are elegant in mood and luxurious in taste, without losing Hainan's unique customs, bringing guests a perfect holiday experience. Each room or suite has a balcony with a panoramic view of the natural scenery of the golf course and resort.

iii. content and process of internship

I was assigned to work at the front desk of the front office hotel through the interview, and I had a job as a receptionist. When I reported to the department with the employee's appointment notice, my heart was very uneasy. I didn't know if I was qualified for this job. Hotel front desk is the facade of a hotel, the place where guests form their first impression of the hotel, and the first department to influence guests and make services.

the efficiency and profit creation of a hotel basically start from the front desk of the hotel. Therefore, hotels have higher requirements for front desk staff, including employees' image, manners, basic quality, communication and understanding ability, etc. The front desk of a hotel is like the distribution center of hotel information. It can be said that the services of the front desk basically cover all the services that the hotel can provide. Therefore, in order to provide satisfactory and thoughtful services to the guests, the service personnel at the front desk of the hotel need to have sufficient understanding of the operation of various departments of the hotel. During my study, I got a deeper understanding of some basic daily operations of hotel guests, such as how to check in and check out, and carried out practical operations.

the work of the front desk mainly includes receiving visitors, selling guest rooms and hotel facilities, check-in, check-out and fee settlement. Of course, it also includes answering questions for guests, transferring telephone calls and articles, and exchanging foreign currency. In addition, the front desk is the most direct contact department for the guests. In many cases, the requirements of the guests are not directed at the corresponding departments, but the front desk of the department that they are most likely to contact.

For example, a towel is missing in the guest room and the hair dryer is broken. For example, if the guest wants to book a box in a Chinese restaurant, the guest may not want to communicate directly with the housekeeping department or the catering department, but choose to call the front desk directly. Therefore, the front desk has to work as the coordination center of the whole hotel. Obviously, the workload of the front desk is very heavy. The tourist season in Hainan is in winter, so the hotel has entered a particularly busy stage since our internship, and the occupancy rate of the hotel is often high.

Many times, the front desk is in a very busy state. When the group reception or check-out time is concentrated, it is inevitable to face four or five or more guests at the same time. The phone keeps ringing, and the children are screaming and crying, and their temper is not good.