How to solve the dispute between tourists and scenic spots?

Legal analysis: 1, negotiated by both parties. The two sides reached a settlement through consultation, that is, tourists and tour operators negotiated through stating facts, reasoning, exchanging opinions, mutual understanding and mutual accommodation on the basis of voluntariness and equality and in good faith to solve problems, and resolved disputes through negotiation. 2. Apply for mediation to consumers' associations, tourist complaint acceptance agencies or relevant mediation organizations. 3. According to the arbitration agreement reached with the tour operator, submit it to an arbitration institution for arbitration.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 120 Where the civil rights and interests are infringed, the infringed has the right to request the infringer to bear the tort liability.

Article 183 Where an infringer damages himself by defending the civil rights and interests of others, he shall bear civil liability and the beneficiary may give him appropriate compensation. If no infringer or infringer escapes or is unable to bear civil liability, and the victim requests compensation, the beneficiary shall give appropriate compensation.

Article 167 Where an infringement endangers the personal and property safety of others, the infringed party has the right to demand the infringer to bear the tort liability of stopping the infringement, removing the obstruction and eliminating the danger.

Article 168 Where two or more persons jointly infringe and cause damage to others, they shall be jointly and severally liable.

Validation of laws and regulations: June 2024 17