Traditional Culture Encyclopedia - Tourist attractions - What complaints do tourism consumers have?
What complaints do tourism consumers have?
Legal basis: Article 70 of the Tourism Law of the People's Republic of China. If the travel agency fails to perform the obligations of the package tour contract or fails to perform the contractual obligations, it shall bear the liabilities for breach of contract such as continuing to perform, taking remedial measures or compensating for losses according to law. Those who cause personal injury or property loss to tourists shall be liable for compensation according to law. If the travel agency has the conditions to perform and refuses to perform the contract after being requested by the tourists, resulting in serious consequences such as personal injury and detention of the tourists, the tourists may also ask the travel agency to pay compensation of more than one time and less than three times the travel expenses.
If the package tour contract cannot be fulfilled or cannot be fulfilled as agreed due to the tourists' own reasons, or personal injury or property loss is caused to the tourists, the travel agency shall not be liable.
During the period when tourists arrange their own activities, if the travel agency fails to fulfill the obligation of safety tips and assistance, it shall bear corresponding responsibilities for personal injuries and property losses of tourists.
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