Can the tour group call the police to force shopping?

In case of forced shopping or unauthorized changes in tourism projects, consumers should immediately argue. If the dispute cannot be resolved, we must first protect our own safety; Secondly, we should keep the relevant evidence and report the solution to the travel agency after the tour. If the consumer and the travel agency cannot reach a settlement, the consumer can call the competent department of the travel agency to report the situation, or complain to the tourism quality supervision department or the consumer association, or call 123 15.

One,

What should I do if National Day tourism is forced to consume?

First of all, when encountering compulsory consumption, it is suggested to negotiate with the operator or travel agency first to try to solve it peacefully.

Secondly, in case of unwilling stubborn operators, it is suggested to call 1 10 to call the police. The purpose of the alarm is, on the one hand, because the police can arrive at the scene quickly and ask the police to take notes and collect evidence in time. It is very important to call the police and pay attention to evidence collection when the incident occurs; On the other hand, the police can also participate in mediation to solve the problem as soon as possible. After all, the purpose of traveling is to have fun. If the energy is limited, the dispute was not resolved at that time, and the rights can still be defended according to law afterwards. Article 35 of the Tourism Law stipulates: "Travel agencies shall not organize tourism activities at unreasonably low prices to trick tourists, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects. When organizing and receiving tourists, travel agencies shall not designate specific shopping places or arrange other paid tourism projects. However, unless it is agreed by both parties through consultation or requested by tourists and does not affect the itinerary of other tourists. In violation of the provisions of the preceding two paragraphs, tourists have the right to request the travel agency to handle the return and pay the return fee within 30 days after the end of the travel itinerary, or refund the paid travel expenses. " However, the relevant evidence must be provided afterwards, so it is very important to call the police when the incident occurs, and at the same time, we should pay attention to obtaining evidence through audio and video recording.

Thirdly, in extreme cases, if the police can't handle it well or even unfairly, they can call 1230 1 tourist hotline or 123 15 consumer hotline at the same time to make a complaint, especially for travel agencies. After the complaint is accepted, the competent department will investigate the travel agency. According to the actual needs, you can also complain to the local 12345 at the same time. 12345 is generally the local mayor's hotline, especially in the case of inaction of relevant departments, complaints can be solved by this phone.

Second, what is compulsory consumption?

Compulsory consumption is the behavior of public enterprises or other operators with monopoly status according to law, restricting others from buying the goods of their designated operators and crowding out other operators.

Third, what are the behaviors of compulsory consumption?

1. Restrict users and consumers from purchasing and using only related products provided by them, and exclude other similar products;

2. Restrict users and consumers from buying and using only commodities produced or distributed by their designated operators, while excluding other operators;

3. Forcing users and consumers to buy unnecessary goods and accessories provided by them;

4. Forcing users and consumers to buy unnecessary goods provided by their designated operators;

5, to detect the quality and performance of goods as an excuse to prevent users and consumers from buying and using other goods provided by other operators that meet technical standards;

6. Users and consumers who do not accept their unreasonable conditions refuse to interrupt or cut off the supply of related commodities, or charge more;

7. Other behaviors that restrict competition.

legal ground

Article 35 of the Tourism Law of the People's Republic of China

Travel agencies shall not deceive tourists by organizing tourism activities at unreasonably low prices, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects.

When organizing and receiving tourists, travel agencies shall not designate specific shopping places or arrange other paid tourism projects. However, unless it is agreed by both parties through consultation or requested by tourists and does not affect the itinerary of other tourists.

In violation of the provisions of the preceding two paragraphs, tourists have the right to request the travel agency to handle the return and advance the return fee within 30 days after the end of the travel itinerary, or refund the paid travel expenses.