Can I get a refund if the tour is cancelled due to force majeure?

force majeure refers to an objective situation that cannot be foreseen, avoided and overcome. Generally, there are two types: one is natural disasters; The other is social events.

firstly, tourists can choose to negotiate with the travel agency to change the contract. Take measures such as delaying travel and changing the itinerary to avoid the impact of this force majeure, until the Ministry of Culture and Tourism cancels the suspension of business measures. If the contract is changed, the increased expenses shall be borne by the tourists, and the reduced expenses shall be returned to the tourists.

if the contract can't be continued and the travel agency and tourists can't negotiate to change the contract, they can terminate the contract.

according to the regulations, if the travel itinerary is affected due to force majeure or events that cannot be avoided after the travel agency and the performance assistant have taken reasonable care of their obligations, the travel agency and the tour organizer should refund the rest to the tourists after deducting the non-refundable fees paid to the ground agency or the performance assistant when canceling the contract.

legal basis

article 67 of the tourism law of the people's Republic of China (revised in 218) affects the travel itinerary due to force majeure or events that cannot be avoided after the travel agency and the assistant have paid reasonable attention to their obligations, according to the following circumstances: (1) if the contract cannot be continued, both the travel agency and the tourist may terminate the contract. If the contract cannot be fully performed, the travel agency may change the contract within a reasonable range after explaining it to the tourists; If the tourists do not agree to the change, they may terminate the contract. (2) If the contract is terminated, the package tour agency shall return the balance to the tourists after deducting the non-refundable fees paid to the ground agency or the performance assistant; If the contract is changed, the increased expenses shall be borne by the tourists, and the reduced expenses shall be returned to the tourists. (3) Where the personal and property safety of tourists is endangered, the travel agency shall take corresponding safety measures, so the expenses incurred shall be shared by the travel agency and tourists. (4) If tourists are stranded, the travel agency shall take corresponding resettlement measures. Therefore, the increased accommodation expenses shall be borne by the tourists; The increased return cost shall be shared by the travel agency and tourists.