How should the tour guide correctly handle the missed connection accident?

After the missed connection accident, the tour guide should do the following: (1) No matter what causes the missed connection, the tour guide should first apologize to the tourists; (2) After the tourists calm down, ask them to explain the situation realistically and apologize to them again; (3) Let tourists board the coach and leave the airport (dock, station) as soon as possible; (4) Provide warm and thoughtful service for tourists, gain their understanding, and strive to minimize their travel defects and complaints; (5) With the consent of the travel agency leaders, tourists should be given certain material compensation as appropriate.