Traditional Culture Encyclopedia - Tourist attractions - What are the types of tourism environmental quality assessment?
What are the types of tourism environmental quality assessment?
What is the standard of aa scenic spot?
The quality grade of tourist attractions in China is divided into five grades, from high to low, they are AAAAA, AAAA, AAA, AA and A-level tourist attractions. AAA is the quality grade of tourist attractions after AAAA and AAAA.
criteria for evaluation
1 tourist traffic
A) good accessibility. Complete transportation facilities, convenient access. Or have at least two expressway or high-grade waterways or direct routes; Or have convenient means of transportation such as tourist routes.
B) There is a special parking lot or ship dock that is in harmony with the landscape environment. The layout is reasonable and the transportation capacity can meet the demand. The site is flat and solid or the water quality is clear. Standardized and eye-catching.
C) The layout of tour routes or waterways in the area is reasonable and smooth, and the viewing area is large. The road surface has characteristics, or the water quality of the waterway is good.
D) Use low-emission vehicles or encourage the use of clean energy vehicles in this area.
2 sightseeing
A) The visitor center is located in a reasonable location, with moderate scale and complete facilities. The center has service personnel who are familiar with business and enthusiastic in service.
B) Various tour guide signs (including tour guide panorama, tour guide map, signs, landscape introduction boards, etc.). ).) The shape is bright and harmonious with the landscape environment. Set up signboards and landscape introduction boards reasonably.
C) Public information materials (such as research works, popular science books, comprehensive picture books, audio-visual products, guide maps and guide materials, etc.). ).) each has its own characteristics, complete varieties, rich content, excellent production and timely update.
D) The number and language of tour guides (interpreters) can meet the needs of tourists. The standard rate of Putonghua 100%. Tour guides (commentators) should have a high school education or above, of which college education or above is not less than 20%.
E) The guide words are scientific, accurate and vivid. The quality of tour guide service meets the requirements of 4.5.3 and Chapter 5 in GB/T15971-KLOC-0/995.
F) The graphic symbols of public information are set reasonably and clearly designed, which conforms to GB/T10001.1-2000.
G) The layout of tourist rest facilities is reasonable, the number meets the needs and the design is unique.
3 Travel safety
A) Seriously implement the safety regulations of public security, transportation, labor, quality supervision, tourism and other relevant departments. Establish and improve the security system and fully implement the work.
B) Fire fighting, safety and rescue equipment are complete, intact and effective. Transportation, electromechanical, sightseeing, entertainment and other equipment are in good condition, operating normally, and there is no potential safety hazard. Meet the safety and service standards specified in GB/T 16767. Danger zone signs are obvious, protective facilities are complete and effective, and there are special personnel to guard during peak hours.
C) Establish an emergency rescue mechanism and an infirmary equipped with at least part-time medical staff. There is an emergency plan, strong emergency response capability, timely and proper accident handling, and accurate and complete file records.
4 hygiene
A) a clean environment. No sewage, no littering. Buildings and various facilities and equipment should be free of peeling and dirt. The air is fresh and tasteless.
B) All kinds of places meet the hygienic standards stipulated in GB9664. Dining places meet the hygienic standards stipulated in GB 16 153; Swimming places meet the hygienic standards stipulated in GB9667.
C) The layout of public toilets is reasonable, the number meets the needs, and the signs are eye-catching. Harmony between architecture and landscape environment. All toilets are equipped with washing and ventilation equipment and kept in good condition, or ecological toilets without sinks.
B) Reasonable layout of communication facilities. There is a public telephone in the tourist gathering place, which has the function of international and domestic direct dialing.
C) The telephone booth is basically in harmony with the environment, and the signs are eye-catching.
D) Convenient communication, smooth lines, friendly service and reasonable charges.
E) be able to receive cell phone signals.
6 travel shopping
A) The layout of shopping places is reasonable, and the architectural modeling, colors, materials and environment are in harmony.
B) The shopping places are centrally managed, the environment is clean and tidy, the order is good, and there is no phenomenon of chasing and selling.
C) Have unified management measures and means for commodity employees.
D) There are many kinds of tourist commodities with local characteristics.
7 Operation and management
A) The management system is sound and the operation mechanism is effective;
B) Management system of tourism quality, tourism safety and tourism statistics. Sound and effective measures, effective implementation, regular supervision and inspection, complete written records and summary;
C) The management personnel are reasonably equipped, and more than 80% of middle and senior management personnel have college education or above;
D) Have a unique product image, good quality image, bright visual image and civilized employee image; Establish your own brand logo and use it comprehensively and appropriately.
E) There is a formally approved master plan. The development project meets the planning requirements.
F) Define training institutions and systems, and ensure personnel and funds. The training is comprehensive and effective. The qualified rate of on-the-job training reaches 100%.
G) The complaint system is sound, and the personnel and equipment are implemented. Complaints should be properly handled in a timely manner and records should be complete.
H) Be able to provide special services for specific groups (the elderly, children, the disabled, etc.). ).).
8 resources and environmental protection
A) the air quality reaches the first-class standard of GB3095- 1996.
B) the noise quality reaches the first-class standard of GB3096- 1993.
C) the environmental quality of surface water meets the requirements of GB3838.
D) sewage discharge meets the requirements of GB8978.
E) Natural landscape and cultural relics protection means are scientific and effective, which can effectively prevent natural and man-made destruction and maintain the authenticity and integrity of natural landscape and cultural relics.
6) Scientific management of tourist capacity.
G) The building layout is reasonable, and the number, height, color and shape of building objects are in harmony with the landscape; The main entrance and exit buildings have style and are in harmony with the landscape environment. The surrounding buildings are in harmony with the landscape style, or there are certain buffer zones or isolation zones.
H) Good environmental atmosphere. High green coverage rate, reasonable plant and landscape configuration, and good landscape and environmental beautification effect.
1) All facilities and equipment in the area meet the requirements of national environmental protection, and will not cause environmental pollution and other public hazards, and will not destroy tourism resources and sightseeing atmosphere.
9 Attraction of tourism resources
A) high value for sightseeing and entertainment;
B) It has high historical value, cultural value and scientific value at the same time, or one of them has provincial significance;
C) There are more precious species, or exotic landscapes, or provincial resource entities;
D) The resource entity is large, or there are many kinds of resources, or the density is good;
E) The resource entity is complete, and the original form and structure are basically maintained.
10 market attraction
A) The surrounding provinces and cities are well-known;
B) high reputation;
C) Strong market radiation;
D) It has certain characteristics and initially forms a theme.
1 1 reception capacity
It receives more than 300,000 domestic and foreign tourists every year.
12 tourist satisfaction
In the sample survey, the tourist satisfaction rate is high.
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