How to complain about tourist attractions

Legal analysis: 1. First of all, it is necessary to see whether the tourism dispute falls within the scope of tourism complaints: (1) It is believed that the tourism operator violated the contract; 2) The complainant’s personal and property losses are due to the tourism operator’s responsibility Damaged 3) The travel contract cannot be performed or cannot be fully performed due to force majeure or accidents, and there is a dispute between the complainant and the respondent 4) Other damages to the legitimate rights and interests of tourists. 2. Materials to be submitted: (1) Complainant’s name, gender, nationality, mailing address, postal code, contact number and date of complaint 2) Name and location of respondent 3) Complaint requirements, reasons and relevant facts according to. 3. Time limit for processing: (1) A decision on whether to accept the complaint will be made within 5 working days from the date of receipt of the complaint. 2) Accepted cases will be processed within 60 days. 4. Department that accepts the complaint: The Tourism Law stipulates that if a travel dispute occurs when participating in a travel organized by a travel agency, a complaint must be made to the Tourism Quality Inspection Office where the group organizing agency is located. The group organizing agency is also the travel agency that signed the travel contract.

Legal basis: "Tourism Law of the People's Republic of China" Article 92 Disputes between tourists and tourism operators can be resolved through the following channels:

(1) ) Negotiation between the two parties;

(2) Apply for mediation to the consumer association, tourism complaint acceptance agency or relevant mediation organization;

(3) Submit a request based on the arbitration agreement reached with the tourism operator Arbitration by an arbitration institution;

(4) File a lawsuit with the People's Court.