What was the whole story of the tour guide swearing incident in Xishuangbanna, Yunnan?

Recently, in Xishuangbanna, Yunnan, a video of a tour guide angrily denouncing tourists that "children should go shopping before they die" attracted attention (previously reported: "children should go shopping before they die!" The tour guide involved was investigated).

Official notification: the tour guides and travel agencies involved have been suspended.

On April 29, the Office of the Leading Group for Regulating the Order of the Tourism Market in Xishuangbanna publicly informed that the joint special investigation team had made an administrative penalty decision on the travel agencies and tour guides involved in the designated tourist shopping case on April 23. According to the survey, Xishuangbanna Jinghong Youqu International Travel Service Co., Ltd. did not reach an agreement with tourists during the tour, and the tour guide took the group to designate specific shopping places and arrange additional paid tourism projects for many times.

According to the second paragraph of Article 35 of the Tourism Law of the People's Republic of China, Xishuangbanna Jinghong Youqu International Travel Service Co., Ltd. was given an administrative penalty of revoking the Travel Agency Business License, and the person directly responsible was fined 20,000 yuan, and the tour guide management service company was fined 20,000 yuan, and the tour guide license was revoked.

According to the circular, the public security organs have been involved in the investigation of child abuse in Pincuixuan jewelry store. Case review

With the development of economy and the improvement of people's living standards, more and more people choose to travel abroad, and tourism is hot in recent years.

People usually choose to travel with a group when they are unfamiliar with the local area, but now many tour groups are forced to shop after arriving in the name of free travel, which not only damages the tourists' right to choose freely, but also destroys their mood.

So how should tourists protect their rights and interests when tour guides force shopping?

Gufa Baijia said

Gufa Baijia pointed out that if the tour guide forces tourists to shop and spend money, tourists can first negotiate with the travel agency to which the tour guide belongs. You can also apply for mediation to consumer associations, tourism complaint acceptance agencies or relevant mediation organizations; After tourists complain, consumers' associations, tourist complaint acceptance agencies and relevant mediation organizations shall mediate disputes between tourists and tour operators according to law on the basis of mutual willingness. If it is not resolved, tourists can bring a lawsuit to the people's court; There are many tourists who are forced to shop, and if they have the same requirements, they can elect representatives to participate in consultation, mediation, arbitration and litigation activities.