Travel agency business process

After designing the tour route, we began to attract tourists. Guests can make changes after filling in the registration form. In the spirit of being responsible for tourists, we have added an application form for data modification and an application form for passengers to leave the group and return to Hong Kong. This seemingly simple matter will actually involve legal issues.

For example, when tourists leave the group and return to Hong Kong, there are problems on the way. The travel agency will not be responsible for the accident because it is filling out the application form for leaving the group and returning to Hong Kong.

Regarding the travel team, we prepare the team plan and fill in the internal business operation table of the travel agency; First, inform hotels or restaurants by booking and ordering notices, and book hotels and restaurants; Then notify the hotel in the form of team confirmation to determine the number of people, check-in time, room requirements, etc. Notify the reception agency or your own travel agency by means of travel itinerary, inform the hotel where you will stay, the place for breakfast, lunch and dinner, the time to go to scenic spots, amusement parks or shops, and inform the other party's flight, tour guide, tour leader and telephone number, including driver, car number and telephone number; Finally, the service notice, also called the statement, is counted according to the number of people staying, food and beverage, tickets, transportation, shopping and other consumption, and the reception unit, business, finance (L) and financial account (H) are opened, which are distinguished by four colors: white, red, yellow and green, and the statement is used as the final settlement voucher.

2. Tour guide management

Tour guides need to fill in the confirmation forms such as the number of people visiting various scenic spots and shopping in shopping malls, and the tour guides can reimburse or receive bonuses with this form. Mainland tour guides often take kickbacks from shopping malls or shopping spots, while Hong Kong's kickbacks are uniformly taken by travel agencies, and some of them are fed back to tour guides. This avoids "fat" tour guides and "thin" travel agencies. After the travel agency gets the shopping rebate, it is uniformly distributed to the front and back personnel, which embodies the principle of redistribution. ?

3.？ Sign agreements with relevant tourism departments.

Travel agencies have long-term close ties with airlines, hotels, restaurants, scenic spots, amusement places, shops, bus fleets, railway stations and insurance companies. In order to comply with these departments in business, both parties should sign relevant agreements for both parties to abide by and supervise each other. This is too important to be ignored. Because the tour is divided into seasons, the price on the agreement will be different. The agreement shall specify the entrustment method, price, contract performance, settlement method, contract change and liability for breach of contract.

4.？ The key to business operation is the business promotion department.

Hong Kong travel agencies pay special attention to the role of business promotion departments in business operation. Hong Kong travel agencies, first of all, dare to innovate, such as Hainan tour and South Africa tour, which were first launched by Yongan Travel Agency. Then, newspaper advertisements, TV advertisements and radio advertisements are used to publicize the tourism trend in Hong Kong, which is also deeply loved by Hong Kong residents. The labor cost of the promotion department is only directly linked to the profit, so the importance of the promotion department can be imagined. In addition to organizing individual travelers at the counter, travel agencies mainly rely on the promotion department to open up the tourist market. Therefore, how to mobilize the enthusiasm of employees in the promotion department is not only a problem linked to profits, but more importantly, it is to enhance their sense of responsibility and dedication.

5. The close connection of all links and the flexible and timely command of travel agencies are indispensable. Tourism is an activity organized by all links, and each link should be well connected without problems. But there are still inevitable things, such as: once the bus breaks down, it must be rescheduled at any time; Patients or accidental injuries should be treated in time; In case of natural disasters, you should contact the relevant departments in time and try your best to solve them in time. Therefore, the person in charge of the specific business of the travel agency should keep the telephone open for 24 hours. In case of emergency, the commander should not panic, get in touch with the tour leader, tour guide and relevant departments in time, and actively try to solve the problem. If there is a contradiction between the tour leader and the hotel and restaurant, on the one hand, we should actively try to solve it, on the other hand, we should contact the travel agency in time to solve the problem properly in time.

Extended data:

Travel agency industry is an industry of specialized agencies that provide services for people's travel. The emergence of travel agency industry is the direct result of commodity economy, science and technology and social division of labor, and it is also the inevitable product of the long-term development of travel agencies into routine activities of the public. The travel agency industry is the concentrated representative of tourism and the full embodiment of economy and service, especially the intermediary that other enterprises do not have. It further socialized the original scattered and individual tourism activities, connected the starting point and destination of tourism, built a bridge between tourists and tour operators in different countries and regions, linked all related tourism enterprises, and created a new way of information transmission and resource combination. Therefore, the travel agency is not only an intermediary between tourists, but also plays a liaison and coordination role between different tourism enterprises.

Principal-agent business is mainly aimed at the needs of individual customers. Travel agencies have good business relations with relevant units and enterprises, and get cheap contract prices and various travel services from these departments and enterprises, such as guest rooms and various transportation tickets. According to the specific needs of tourists, the agency business provides various services such as valet reservation, valet visa, car (boat, plane) ticket purchase, valet car rental, pick-up station, plane delivery and so on.

Design different tourist routes according to different tourist markets, and purchase tourist elements through departments or enterprises that provide services for tourism such as transportation, accommodation, catering, entertainment, tourist attractions (spots) and insurance. Or buy tourism products directly from the reception agencies, package them into their own tourism products, carry out publicity activities and sell them to tourists. The commercial form of this product is called package tour. Package tours are generally dominated by group tourists.

References:

Baidu encyclopedia-travel agency industry