How to report being cheated by a tour group?

You can complain to the local consumer association and the administrative department for industry and commerce. If it can't be solved, you can bring a lawsuit to the court.

1. Negotiate with tour operators.

If tourists encounter travel disputes during the trip, they can communicate with the whole escort, tour leader or tour guide of the tour group organization first. If it can't be solved, he should contact the tour agency again and ask for proper handling. We should reflect our opinions and suggestions to them in time, and then make a decision after hearing the reply from the travel agency.

2. Ask the consumer association for mediation.

The Tourism Law stipulates that consumer associations, tourism complaint handling institutions and relevant mediation organizations should mediate disputes between tourists and tour operators according to law on the basis of mutual willingness. When the consultation between consumers and tour operators fails, they can mediate with tour companies through consumer associations and other institutions.

The following evidence should be collected when tourism is cheated and tourism is forced to consume rights:

1. Relevant agreements and agreements signed with travel agencies include the following contents:

(1) Travel contract;

(2) Travel itinerary;

(3) travel invoices;

(4) Other valid documents or materials signed with the travel agency.

2. The fact that tourism rights and interests are infringed.

Specifically, as long as strong evidence can be provided to prove that the service provided by the travel agency is inconsistent with the contract or the original commitment, the following evidence can be included:

(1) Travel Notes;

(2) tickets;

(3) Shopping invoice;

(4) the certificate of the reception unit.

In addition, tourists can also provide relevant physical evidence, audio-visual materials and other effective written materials, such as audio, video and photos.

After preparing the above evidence, tourists who have suffered consumption losses can apply to an arbitration institution for arbitration according to the arbitration agreement reached, or bring a lawsuit to the people's court.

If it is determined that the travel agency has violated the rules, it can choose to appeal directly to the relevant administrative department or report or complain to the local industrial and commercial department.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: Tourism Law of the People's Republic of China

Article 92 Disputes between tourists and tour operators can be resolved through the following channels:

(1) Both parties negotiate; (two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations; (three) according to the arbitration agreement reached with the tour operators, apply to the arbitration institution for arbitration; (4) bring a lawsuit to the people's court.

Article 93 Consumers' associations, tourist complaint handling institutions and relevant mediation organizations shall mediate disputes between tourists and tour operators according to law on the basis of mutual willingness.