What are the particularities of human resource management in tourism enterprises?

Tourism product is a heterogeneous product. Judging from the composition of tourism products, tourism products are comprehensive products composed of material products, spiritual products and tourism services. From the content of tourism products, it is a product composed of tourism routes, various tourism resources, various tourism facilities and various special tourism service activities.

Judging from the formation process of tourism products, there are many departments and industries involved in the production or provision of tourism products, not only the tourism department, but also many other national economic departments and industries besides the tourism department.

2. invisibility.

Tourism products are mainly manifested as tourism services, which are invisible, intangible and inaudible, and cannot be "tasted before buying". Tourism products are different from other tangible consumer goods, and people can't touch or feel its existence before and during consumption.

Tourists spend a certain amount of time, money and energy to get a kind of travel experience, which is invisible to people. The invisibility of tourism products increases the risk of tourists' purchase, and also increases the difficulty of travel agency's transaction with tourists.

Extended data:

The following three characteristics:

1, humanistic management

People-oriented management is the essence of modern human resource management and the most fundamental feature of tourism human resource management. The essence of people-oriented management is that enterprises should take employees as the standard and regard "people" as the most precious resource of enterprises, instead of taking "people" as the cost and "tool".

2. Difference management

Difference management is an important feature that distinguishes tourism human resource management from other enterprises. From the classification of tourism human resources, we can see that the human resources of tourism enterprises cover a wide range.

Therefore, in the process of tourism human resources management, it is necessary to differentiate the quality, ability, attitude and performance of employees in different departments and levels, which increases the complexity and difficulty of tourism human resources management.

3. Team management

Tourism human resources have a strong sociality, which is mainly manifested in the interaction between employees, the contact between employees and tourists, the comparison between employees and tourists, and the requirements for fairness. This requires that the management of tourism human resources should focus on stimulating the enthusiasm of the team, not just focusing on tourists or a few talents.