2018 Tour Guide Certificate Examination "Tour Guide Business" Test Key Knowledge Questions (5)

2018 Tour Guide Certificate Examination "Tour Guide Business" Knowledge Questions (5)

1. True or False Questions

1. Tour guide service is the most important part of the work of a travel agency link, the standardization of tour guide services directly affects the value realization of travel agency products ( )

2. Doing various preparations before receiving group money is the basis for completing tour guide service tasks and improving service quality ( )

3 Under normal circumstances, the travel agency needs to notify the tour guide one week in advance to arrange the group pick-up plan. ( )

4. The escort group should ensure to arrive at the airport and station 20 minutes in advance. ( )

5 When counting people in the car, you should count people with your fingers and nod to the tourists to avoid making mistakes. ( )

6 Western inbound tour groups have limited time to come to China, so after arriving in Beijing, they will go directly to the scenic spots to start visiting. ( )

When the 7 tour groups arrive at the hotel, they will be assigned accommodation by local escorts, all with the cooperation of the tour leader. ( )

8 When the tour group arrives at the hotel, the host or tour leader will announce the room allocation plan and issue room keys. ( )

Introduce the itinerary for the day or the next day to the tourists after they enter the room. ( )

9 After tourists check in, the local escort should go with the tour guide or tour leader to inspect each building where the tourists stay to check the situation and deal with problems. 10. After the local escort has agreed on the wake-up time with the tour leader or full escort, he or she should register at the hotel front desk to confirm the time. ( )

11 It is one of the important job responsibilities of the tour leader to announce the activity arrangements to the group tourists, and it is also an important opportunity to establish his authority and image. ( )

12 The preparation of the reception plan is a detailed work carried out according to the requirements of the tour organizing agency after accepting the entrustment of the tour organizing agency. The tour organizing agency and the local travel agency should be consistent in terms of service content. The confirmation of the reception plan between the escort, the full escort and the tour leader is a re-confirmation of the work of both travel agencies. ( )

13. Tourists who request additional travel items and local accompaniments should notify the travel agency. Reasonable and possible requests should be met as much as possible. Any increase in fees should be made clear to the guest in advance. ( )

14. If the tour guide or the tour guide makes a request for adjustment of the itinerary, the tour guide should consult the reception agency operator and handle it properly according to the travel agency's instructions. ( )

15 Places to purchase tickets at attractions include cash purchase and card purchase. ( )

16 Local accompaniments accompany tourists to special events such as meetings, banquets, and discussions. Unless there are special circumstances, the local accompaniment should attend the entire process. 17 local escorts will lead the group to the restaurant, introduce the restaurant and its dish features, and guide the guests to their seats before dining. ( )

When the 18-person escort leads the group to dine in the restaurant, they will not easily disturb the guests by going to their private rooms in order to leave a good dining environment for the guests. ( )

19. The day before the tour group leaves the station, the tour guide should confirm the transportation ticket and departure time. ( )

Before sending the group to the 20th place, the tour guide should first agree on the departure time with the tour leader, and then discuss it with the tour guide and driver. ( )

21. The day before the tour group left Beijing, the local tour guide and all the tour guides settled the accounts. ( )

22 After the tour group checks out, the local escort and tourists will board the bus together, and the local escort should be the last one to board the tour bus. ( )

23. After the registration formalities of the reception group are completed, the tour guide will issue the tourist’s ID card, boarding pass, and luggage check-in tag to each tourist. ( )

As the representative of the organizing agency, 24 Tour Guides participate in the entire tour group activities from beginning to end. They are responsible for the connection of all aspects of the tour group’s movement, supervise the implementation of the reception plan, and coordinate the team leaders and local tour guides. , drivers and other tourism reception staff. ( )

25 Full escort service is one of the important elements to ensure that various travel activities of the tour group are implemented as planned, and travel is smooth and safe. 26 The purpose of the pre-trip briefing is for the tour guide to meet the tour leader and tourists, and introduce the itinerary, precautions, and distribution items to the tourists. ( )

27. Before departure, the entire escort should arrive at the designated pick-up location half an hour in advance to greet the tour group. ( )

After arriving at the destination, the 28-person escort must lead the team to pick up the luggage. After the group is assembled, all escorts will hold the community flag to guide the tourists out of the station collectively. 29. The inbound group arrives at the hotel. After the local escort contacts the main service desk, the local escort handles the accommodation registration procedures and distributes room cards. ( )

30 Tour guides at scenic spots generally use the key point method to explain when they lead tourists to visit the scenic spots. ( )

31 Tour guides at scenic spots must be good at using language arts to convert spoken explanations into written tour guide explanations. ()

32 Individual tourists are scattered tourists who do not have reservations and have no rules compared to reservation customers. They have relatively high consumption autonomy. 33 Individual tourists have developed rapidly since the 1980s. ()

34 The number of individual package tours is generally less than 9 people. Tourists will pay all or part of the travel expenses to the travel agency in one lump sum after departure. ()

35 Individual package tours can be divided into two forms: all-inclusive price and small package price. The all-inclusive price is the same as the group package price.

()

36 All activities of self-guided tours are arranged by tourists themselves, including accommodation, catering, transportation, entertainment and other arrangements. ()

37 Individual travel groups refer to individual travel in the form of individual travelers organized by travel agencies or related tourism agencies. ()

38 If individual travelers come to Beijing by train, the tour guide should arrive at the pick-up location 30 minutes in advance and greet them at a prominent location at the exit. ()

39 If you are receiving individual tourists, the tour guide can explain it in sections along the way. ()

40. Individual tourist tour guides must contact tourists the day before drop-off to determine the drop-off location and time.

()

2. Multiple choice questions

1. The tour group entrusts the grounding agency to organize and implement the contractual documents for the tour group activities, and the main basis for the tour guide to understand the tour group and the reception agency’s plan Yes ()

A. Group reception plan B. Feedback form

C. Travel contract D. Travel insurance policy

2. Accept reservations from tour groups or overseas travel agencies, formulate and The travel agency that issues the reception plan and can provide full escort tour service is ()

A local reception agency B reception agency

C group agency D overseas tour leader

In the 3-team reception plan, there are 34 adults, 3 children, and 1 full companion. The correct expression below is ()

A 34+3+1 B 34.3.1

C 34+(3+1) D 34.1+1

4 The group reception plan is an important part of the travel agency’s products, who is responsible for preparing it ()

A group travel agency B Reception travel agency

C Overseas tour leader D Overseas group travel agency

5 On the day of the tour, at what time should the local escort arrive at the hotel to greet the tourists ( )

A Arrive before breakfast B Arrive after breakfast

C Arrive 30 minutes before departure D Arrive 20 minutes before departure

When escorting a group from 6 places, how far in advance do you need to arrive for a domestic flight or an international flight? Arrive at the airport, ( )

A 90 minutes, 120 minutes B 90 minutes, 150 minutes

C 60 minutes, 90 minutes D 60 minutes, 120 minutes

7 FIT In the tourism industry, independent travelers or personal travel to other places are often referred to as ( )

A FFT B FTI

C FIT D CRH

< p>8 On the day of the tour, individual tourist guides should arrive at the hotel at least as early as the agreed time to greet tourists ( )

A 10 minutes B 15 minutes

C 20 minutes D 30 minutes

9 How far in advance should the tour guide for individual travelers arrive at the hotel and drop-off location agreed with the individual travelers ( )

A 10 minutes B 15 minutes

C 20 minutes D 30 minutes