Senior members of Tongcheng were exposed to buy air tickets and were "cut leeks"! Why did Tongcheng dare to do this?

Because these operations are now on some platforms? Routine? And then what? Hidden rules? In order to get higher profits from it. Although in 20 15, China has issued relevant regulations to define this behavior as illegal, until now, this phenomenon still exists in major OTA platforms.

The victim this time is also a top member of several platforms. In his description, we know that he didn't enjoy the proper service after becoming a top member, but was treated as an ordinary member.

It happened like this: because of the need of work, he had to fly frequently, so in February 20 18, he bought more than ten air tickets between Hangzhou and Shenzhen on Tongcheng Yilong, and the time was between February 20 18 and April 20 19. However, during this period, because of his job transfer, some air tickets were not used, so these air tickets became air tickets that could be changed and refunded within one year.

On June 20 1 19, he received the refund information of the air ticket for the first time, but he didn't care at that time. But after a month, he found that the platform still didn't refund money, so he called Tongcheng Yilong customer service. He was told that his plane ticket had expired and could not be refunded, but when he asked the customer service for relevant information, the customer service told him that he had just made a mistake and would arrange a refund in the near future. Finally, after a few days of communication, Tongcheng Yilong agreed to refund the money.

According to some people engaged in related business, at the end of each year, some ticket agents and some sales platforms will use private refunds to make high profits. This practice is called shouting from a distance by people in the industry? Rules? Yes Especially at the end of the year, when these platforms count data, will they put those who are nobody? Ask questions? My ticket was returned privately, and I took the refund fee myself.