Traditional Culture Encyclopedia - Tourist attractions - How should the tour guide handle a tourist requesting to withdraw from the tour midway?
How should the tour guide handle a tourist requesting to withdraw from the tour midway?
(1) Tourists who request to leave the tour group early and terminate the tour activities due to special reasons such as illness can be accommodated after negotiation between the host travel agency and the group travel agency. As for the comprehensive service fee that has not been enjoyed, it will be partially refunded or not refunded according to the provisions of the travel agreement;
(2) The tourist requests to leave early for no special reason except that a certain requirement cannot be met. When joining a group, tour guides must cooperate with the tour leader (full escort) in persuading them to continue traveling with the group; if the persuasion is ineffective and the tourists still insist on requesting to withdraw from the group, their requests can be met, but they should be informed of the comprehensive services they have not enjoyed. Fees are non-refundable. If the host travel agency is indeed responsible, it should try to make up for it. If the tourist's request is unreasonable, patient explanations must be done;
(3) Regardless of the reason why foreign tourists request to leave China in advance, the tour guide must assist the tourist under the instructions of the travel agency leader The tourists need to rebook flights and seats, apply for separation visas and other departure procedures, but the necessary expenses are borne by the tourists themselves.
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