Traditional Culture Encyclopedia - Tourist attractions - How to deal with the sudden death of tourists during the tour?
How to deal with the sudden death of tourists during the tour?
In the process of traveling, if a tourist dies, as a tour guide, he should be calm and deal with it in an orderly manner according to the following procedures: once a tourist dies, he must protect the scene so as to find out the real cause of death. And tell the travel agency leaders and tour guides to protect the scene at the same time, and tell the travel agency leaders that they will organize the aftermath. Inform the relatives of the deceased immediately. If the relatives of the deceased are not in China, the nearest embassies and consulates in China shall notify their relatives to come and handle affairs. The tour guide who issued the certificate should assist the tour leader to complete the relevant certificates: Rescue Report, Death Certificate or Death Appraisal Certificate, signed by the doctor in charge, in several copies, which should be given to the relatives of the deceased and the tour leader respectively, and the travel agency should keep one copy. Inventory of relics must be carried out by the companions of the deceased, embassies and consulates in China personnel and our personnel. You can also invite notaries from the notary office to be present. After the inventory is completed, a list shall be made, signed by the inventory personnel one by one, and several copies shall be notarized. If it is necessary to dissect a corpse, the written consent of the family members of the deceased, the tour leader or the embassy or consulate must be obtained; The disposal of the bodies of dead overseas tourists should respect the opinions of the families of the deceased, and they can be cremated on the spot or transported out of the country (the bodies that have deteriorated or died of quarantine infectious diseases must be cremated on the spot). In case of local cremation, the cremation certificate shall be issued by the civil affairs department with the death certificate of the hospital or the death appraisal certificate of the forensic doctor; If the corpse needs to be transported out of the country, in addition to the death certificate or death appraisal certificate, the hospital must also issue a "corpse preservation certificate" and a "coffin exit permit" issued by the epidemic prevention department after quarantine, and make necessary packaging. Before the remains are cremated or transported out of the country, a simple memorial ceremony can be held by the travel agency, the tourism administrative department of the accident place or the relevant departments of the local government. The ceremony of memorial service should respect each other's customs. The travel agency should help the relatives of the deceased claim compensation from the insurance company. Write a written report. The tour guide should report the situation to the travel agency leader in writing, and the travel agency should report to the superior according to the nature of the incident.
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