Reflections on the Teaching of Tourism Policies and Regulations

Reflections on the teaching of the course 1

This paper thinks about the teaching of tourism policies and regulations. By applying the dispute cases being handled in role-playing situational teaching, students can participate in the progress of handling cases in real time, and their interest in learning the law to solve practical problems can be stimulated, so as to construct a unique teaching model and achieve the best teaching effect.

Keywords: role-playing situational teaching of teaching disputes in tourism policies and regulations

Tourism policies and regulations is a professional core course of tourism specialty, especially the issue of complaints about travel agency disputes, which involves a wide range and complexity, often involving package agencies, land agencies, hotels, transportation enterprises, scenic spots, tour guide services, catering services and so on. And it involves many laws, regulations and departmental rules.

However, the students in most vocational schools have a weak cultural foundation, and it is generally believed that laws, regulations and policies are boring.

Moreover, it is not difficult for students to understand the teaching content. What is difficult is to apply what they have learned to give practical solutions when facing specific problems.

Therefore, the deductive technique of CCTV's legal report makes the author think about whether some large pieces of laws and regulations and dispute cases arranged by chapters in the textbook can be reorganized and integrated, and divided into several learning task modules according to the applicable laws and regulations of dispute cases. Through the situational teaching method, students can learn law, analyze cases, use cases and judge cases from the perspectives of both parties and judges, so as to improve their interest in learning relevant laws. This is completely feasible.

It can not only arouse students' interest, but also arouse students who play administrative law enforcement officers or judges to establish a sense of responsibility to solve problems for both parties to the dispute by law.

Specifically, from the ongoing dispute cases, the teaching of tourism policies and regulations has the following seven courses:

First, the teacher submits the case module.

This time, the author broke the previous practice of submitting concluded cases to students, and submitted a dispute case represented by a community and a group to students, which greatly increased students' interest. The brief situation is as follows:

On August 3rd, 2065438, Group A received the faxNo. [20 12]XXX from a city tourism bureau, reflecting three complaints from three guests, including Mr. Gong:

1. Complain against Group A for not performing the contract in person without permission? Selling a group? Give it to a third party (land agency B) for execution.

Three people, including Mr. Gong, thought that A Society violated the relevant provisions of the Consumer Protection Law, the Contract Law, the Travel Agency Regulations and the Implementation Rules, and was suspected of contract fraud, and demanded to double the tour fee 1200 yuan.

Second, the complaint agency B discriminated against them when arranging the tour route, and failed to treat the three of them equally with other guests.

Mr. Gong and other three people believe that the second society violated the relevant provisions of the Consumer Protection Law and was suspected of discriminating against consumers. They asked the second society to apologize and compensate the three people for their spiritual comfort, and the first society was jointly and severally liable.

Thirdly, the complaint about the hotel breakfast standard arranged by Club B does not meet the standard of star-rated hotels agreed in the contract, which violates the agreement on catering in the travel contract signed with Club A and requires Club A or Club B to pay for meals in double indemnity.

According to the Interim Provisions on Tourism Complaints issued by the National Tourism Administration, the Tourism Quality Supervision Office of a city tourism bureau requires the respondent to organize a travel agency A to make a written reply within 30 days from the date of receiving the notice.

Second, students choose role-playing independently and accept tasks.

The author told the students that after three days of discussion with three consumer representatives, Mr. Gong, the agent of Group A failed, and now the author is entrusted with the complaint case in writing.

There are currently 27 days left. The author decided to divide the class into three groups. After carefully reading the complaints from Mr. Gong and other three people transferred by the Tourism Bureau, each group of students chose to represent the three roles of Travel Agency A, Complainant and Tourism Quality Supervision Office of the Tourism Bureau according to their interests, accepted the task, and put forward the legal basis for their demands (Travel Agency A and Complainant) or their own rulings (Tourism Quality Supervision Office of the Tourism Bureau).

Third, teachers should guide students first, and students should learn independently with tasks.

Students have a weak legal foundation and don't know how to start.

Firstly, the author gives guidance and points out that the complaints mainly involve Consumer Protection Law, Contract Law, Travel Agency Regulations, Tour Guides Management Regulations and Implementation Rules. Invite students to study independently with tasks.

Make students have basic legal knowledge and concepts in their minds.

This group of students who play the role of the Tourism Quality Supervision Office of the Tourism Bureau also need to learn the Interim Provisions on Tourism Complaints.

Fourth, the legal basis for the protection of the rights of the parties.

This course has four classes a week, but the author can only use two classes a week and there are only eight classes around.

Three groups of students are full of interest, trying to find the clauses supporting their demands in the above laws and regulations, and extracting some clauses as the basis for safeguarding rights.

The author initially achieved the purpose of using this teaching mode, that is, to let most students study law from the heart to safeguard their own interests, and to have basic legal knowledge and concepts in their minds first.

The author contacts the complainant's representative, Mr. Gong, every week to tell the students in real time the progress of the previous discussion, the focus of contradictions, and the understanding of the legal basis used by both parties in the classroom.

Then the author first listens to the basic viewpoints of the three simulation groups, and analyzes the legal application of the three complaints, guiding students to see the essence through the phenomenon one by one, that is, civil disputes are nothing more than breach of contract disputes and infringement disputes.

In the case of signing a tourism contract, if there are two kinds of disputes, respecting and abiding by the contract is an important legal means and basis for both parties to safeguard their rights.

Based on this, the students' thinking began to be clear, and three complaints put forward by Mr. Gong and others were initially analyzed, which were breach of contract and which were infringement.

Strike while the iron is hot. The author told the students that according to the General Principles of Civil Law, in civil disputes, the parties can only choose between breach of contract and infringement. Please take a closer look at the three complaints of Mr. Gong and others to see if there are claims of both breach of contract and infringement. If yes, please point out that the law can only meet their demands of complaining about the other party's breach of contract and infringement.

After guidance, the students who play Gong think it is cost-effective to sue Group A for infringement, while the students who play Group A think it is cost-effective to partially breach the contract and defend their rights. Students who play the role of the Tourism Quality Supervision Office of the Tourism Bureau are also thinking about how to choose the applicable law for fair treatment, because the tourism administrative organ can have three treatment options, namely, guiding both parties to the dispute to sign a settlement agreement; B the tourism administrative authorities of both sides shall sign a mediation agreement to mediate the dispute; Administrative ruling.

These knowledge points are difficult for students to learn in a large number of legal provisions at once. After guidance, students are suddenly enlightened, broaden their horizons and have clear ideas for solving problems.

Through the use of legal games, students gradually have a sense of pride in applying what they have learned and a sense of accomplishment in learning.

Usually meet, like to ask the author:? How is the matter going, how does the other party react, and are our ideas and applicable legal provisions correct? The students' active thirst for knowledge laid a learning atmosphere for the next class.

V. Case analysis and judgment

After three weeks of real-time tracking of the dynamic development of things, under the guidance of the author, role-playing students learn the law, analyze cases and apply the law with the mentality of the parties, hoping to protect their rights and interests to the maximum extent.

Play the students of the Tourism Quality Supervision Office of the Tourism Bureau. You decide the case as a quasi-judge. The author reminds you that law is a rule created by human beings, and its interpretation and application are different for different people. Justice needs to be embodied in procedure? .

Let the other two groups of students fully state their reasons before making a preliminary administrative ruling.

Therefore, the students who play the role of the Tourism Quality Supervision Office of the Tourism Bureau think that a guest complains about a company's infringement and the application of the law is improper. The fact is not unilaterally described by the guest. After reviewing the contract and the arrangement of travel itinerary, it is considered that the guest broke the contract first, which led to a company failing to meet its excessive requirements.

The guest caught the inappropriate words of the tour guide of B club, which led to a quarrel and caused the guest to complain and solve their grievances.

At first, it was thought that it was best for both parties to settle. After all, Travel Agency A is a group agency and has signed a contract with the guests. Although there is no breach of contract or substantive infringement, the attitude and words of the tour guide service of B club are inappropriate, which makes the guests feel disrespected and leads to complaints.

Students believe that agency A, a travel agency, is jointly and severally liable, and should apologize to the guests first, and ask agency B to punish the tour guide (the travel agency stops its tour guide for one month), and also apologize to the guests through agency A.

The last fact: After the author and the Tourism Quality Supervision Office gave a lecture on the legal situation of the guests for more than half a month, the guests realized their mistakes and finally agreed to sign a settlement agreement with travel agency A.

A month later, the classroom simulation is basically consistent with the actual results, and the students are very happy and have a sense of pride in applying what they have learned.

Sixth, the evaluation criteria for students.

The effect of using a teaching model mainly depends on whether learners can understand and comprehend the basic principles and have the ability to use principles to deal with basic simple problems, that is, job skills.

The evaluation model of legal service post ability of liberal arts is completely different from that of science and engineering.

Because the evaluation of the legal service post ability of tourism majors mainly depends on whether students have mastered the basic knowledge of tourism laws and regulations, whether they can use some common knowledge of laws and regulations to solve some basic problems and the basic procedures to solve these problems, and whether they know the corresponding administrative organs with jurisdiction.

Tourism industry belongs to service industry, and tourism major belongs to liberal arts. If students can achieve the above basic ability to deal with problems, it is already valuable. After all, they are not law students.

The author believes that the teaching mode that makes learners easy to accept and make them feel fun from learning is the direction of teachers' lifelong efforts.

Seven, * * * have reflection.

The author guides students to understand and reflect on this role-playing real-life teaching model.

Some students suggested that in this complaint, the guests demanded too much, made a mountain out of a molehill, and defended their rights excessively.

I'm glad the students can say? Excessive rights protection? This word.

The author then further asked: Why in recent years, in the tourism market, especially the annual tourism? Golden week? In some hot tourist cities and scenic spots in China, when some problems arise, some guests sometimes unreasonably over-defend their rights? The reason is complicated. First of all, excessive rights protection stems from the high cost of rights protection.

Mainly manifested in: the high cost of testing and litigation required for safeguarding rights; The procedure of safeguarding rights is complex and requires a lot of time and energy; Lack of coordination and linkage between rights protection agencies leads to low effectiveness; Incomplete legal provisions lead to high opportunity cost and risk of rights protection. ? Some students think that it is right for guests to choose the direction of complaining to the Tourism Quality Supervision Office, but their requirements are really too high. It is not excluded that the guests really lack legal knowledge or personal moral cultivation. The lion opened his mouth? Or do you ask the travel agency to apologize for the impolite words of the tour guide in order to gain respect?

Of course, most students also noticed that under normal circumstances, with the publicity of the law by the society and the media, the legal awareness of the guests has gradually improved to a certain extent, and the awareness of rights protection has been improved.

However, the phenomenon of excessive rights protection also appears frequently, which is a problem worthy of consideration by the whole society.

By applying the dispute cases being handled to role-playing situational teaching, the author allows students to participate in handling cases in real time, which has a sense of presence and realism and stimulates students' interest in learning the law independently to solve practical problems.

The author further guides students to think about the enlightenment of this case, which is helpful to cultivate students' critical thinking, that is, they should have their own views on one thing, not blindly following others, and will distinguish between authenticity and falsehood, thus broadening students' horizons and encouraging them to learn to draw inferences from others, see the essence through phenomena, and think about the understanding and touch of the case on themselves. This is the fundamental purpose for teachers to implement any teaching mode and means.

refer to

[1] Zhu. Pass the law [M]. Beijing: China Legal Publishing House, 200 1

[2] Kuang Lingjun. Legal thinking on excessive protection of consumers' rights and interests [J]. Journal of Sun Yat-sen University, 2006( 1 1)

Teaching of Tourism Policies and Regulations in Higher Vocational Colleges II

Tourism Policy and Regulations is the core course of tourism major and one of the compulsory subjects of the national tour guide qualification examination.

Through the study of this course, students can master the knowledge of tourism laws and regulations that employees in the tourism industry should have and cultivate their legal thinking, so as to have the ability to understand, judge and actually solve tourism legal problems and do a good job in tourism management and service according to law.

The teaching content of this course is complex and abstract, including contract legal system, consumer rights protection legal system, travel agency management legal system, tour guide management legal system, tourist hotel management legal system and so on.

For non-law majors, these abstract legal norms are often boring and difficult to understand. If we simply emphasize the theory-centered legal knowledge points in teaching, it is easy to cause. Teachers are full of irrigation, students are full of losses? It is difficult to receive the ideal teaching effect.

Therefore, in order to improve students' learning initiative and enthusiasm, it is necessary to discuss the teaching of this course, as follows.

1 course

Course setting time 1. 1

Most higher vocational colleges arrange the course of tourism policies and regulations in the second semester.

The reason why this arrangement is made in time is mainly because it is conducive to students' participation in textual research.

Because the examination time of tour guide qualification certificate is 1 1 month every year, it is undoubtedly beneficial to improve the pass rate of textual research by systematically talking about this course before textual research.

On the other hand, if the course is arranged in the third semester, there will be only two months before the textual research, and the course teaching arrangement will be very tight.

If the course is postponed, it means that students will lose an opportunity to do research during their school days.

This point will be taken into account in most college courses.

1.2 In the order of curriculum setting,

The course "Tourism Policies and Regulations" is comprehensive and applicable, and the teaching content involves law, tourism management and other disciplines.

In view of this, before offering this course, students need to have a basic understanding of basic legal theory and tourism professional knowledge.

Considering the professional reasons, most higher vocational colleges will offer some tourism courses before offering this course, such as introduction to tourism, travel agency management and so on.

But the dilemma in teaching is that students don't even know some basic legal terms, but just memorize abstract legal norms.

During this period, if there is no transition of related courses, if students are allowed to study this course directly, they will generally feel abstract and boring, which will lead to low enthusiasm and initiative in learning.

Although non-law majors in higher vocational colleges will study ideological and moral cultivation and legal basis in the first semester, the courses are mainly ideological and moral cultivation, and the teaching hours of legal basic knowledge are very limited.

In order to solve this problem, the author suggests that economic law should be arranged before this course in the curriculum.

Through the study of economic law course, students have a comprehensive understanding and mastery of basic legal systems such as civil law and contract law, which lays the foundation for the next study of this course.

2 Selection of teaching materials

2. 1 highlights the training objectives.

The author believes that in the choice of course materials, we should first highlight the training objectives.

The training goal of higher vocational specialty is special, which mainly cultivates applied and practical talents.

At present, higher vocational colleges advocate? Double certificate? The new teaching mode means that students should not only obtain academic certificates, but also obtain professional qualification certificates recognized by the national labor and personnel departments.

Therefore, it is suggested that the textbook of this course should be based on the tour guide qualification examination.

2.2 attention should be paid to the novelty of teaching materials

Tourism policies and regulations have the characteristics of the times. With the rapid development of tourism in China, the pace of tourism laws and regulations in China will be further accelerated.

Take the travel agency industry legislation as an example, from 1985 when the State Council promulgated the first administrative regulation on travel agency management in China, to 1996, and then to 2009.

Another example is the Measures for the Administration of Travel Agency Liability Insurance, which came into effect on February 20 1.

It is a historical necessity that there will be quite a few new laws promulgated or old laws revised in the future.

The author thinks that the teaching content of tourism policies and regulations should reflect the latest legislation of tourism industry, and teachers should use their professional judgment to choose the latest teaching materials for students as much as possible.

However, textbooks are often lagging behind. As a teacher, we should keep abreast of the latest knowledge and development trend of the courses we teach, strive to update our knowledge structure, and let students get in touch with the existing effective laws and regulations, rather than the abolished old laws.

3 teaching methods and means

Each teaching method has its advantages and disadvantages, and teachers can choose according to different teaching contents and teaching objectives to be achieved.

Undoubtedly, proper teaching methods and means will help students learn and master this course.

The author believes that the teaching methods and means suitable for the course of Tourism Policies and Regulations mainly include the following:

3. 1 case teaching combined with group discussion

Only when theoretical knowledge is applied to practice can it become students' ability. In the teaching process of this course, the teaching method of combining case teaching with group discussion is more successful in practice.

Case teaching originated in the United States, which refers to a teaching method that brings students into virtual cases, plays the role of legal profession and guides students to explore and learn independently under the careful design and guidance of teachers.

In order to make case teaching play a real role in this course, the selection of cases is very important.

First, choose typical and simulated cases as much as possible.

For students, each case is equivalent to scene reappearance, and it is also a good exercise of combining theory with practice.

Secondly, students are divided into several groups under the guidance of teachers or by themselves, with 6-7 people in each group, and boys and girls are paired.

Discuss the cases in groups and get the opinions of group discussion.

Third, exchange group discussion opinions in class, and group representatives will state the final views formed by each group.

Finally, after group discussion and exchange of opinions between groups, teachers should summarize in time.

In addition to giving the answer to the case, we should also point out the key legal issues involved in the case and the difficulties and ideas of case analysis.

Through case teaching and group discussion, we can not only concretize abstract legal provisions and principles, but also cultivate students' ability of analyzing and solving problems, expressing ability and teamwork spirit.

3.2 the combination of classroom teaching and after-school counseling

The time for teachers to teach knowledge in class is limited, and after-school tutoring is an extension of classroom teaching time.

After-class tutoring is an indispensable part of the teaching process.

First of all, it is impossible for students to understand all the knowledge that the teacher says in each class.

In the teaching process of tourism policies and regulations, students often reflect that they understand it in class, but there will be many problems when doing related exercises after class.

At this time, the teacher should give timely guidance so that students can further understand and master relevant knowledge points.

If classroom teaching is to attract jade, then after-school counseling is to carve it carefully.

Secondly, the forms of after-school counseling can be diversified.

In addition to teaching, teachers also carry out some scientific research work in combination with teaching, and can absorb some students who are willing to participate in scientific research after class and let them participate in scientific research work.

By participating in scientific research, we can cultivate students' innovative spirit and expand the teaching content of the course.

Thirdly, experts, scholars and business managers can be hired after class to introduce the relevant progress of the discipline.

Teachers can also guide students to study and consult materials on the internet independently to solve problems and cultivate students' ability to study and consult materials on the internet.

3.3 Multimedia teaching methods

As far as teaching methods are concerned, multimedia should be used as much as possible to explain.

The traditional teaching method is that the teacher speaks on the blackboard on the podium. Compared with traditional teaching, multimedia teaching has many advantages.

First of all, multimedia teaching content is rich and colorful, including text, graphics, animation, video, audio and other information, which can attract students' attention and thus improve their interest in learning.

Secondly, through multimedia teaching, a large amount of information can be transmitted to students in a limited time, and the teaching content can be increased, thus improving teaching efficiency.

In addition, the artistry of multimedia helps to increase the affinity of curriculum knowledge, thus cultivating students' aesthetic taste.

Of course, this requires the school management department to provide necessary hardware support for improving the teaching environment of teachers.

Four examination methods

4. 1 exam questions

The final exam takes the form of closed-book answers.

As the course "Tourism Policies and Regulations" is one of the compulsory subjects in the tour guide qualification examination, if this course fails in the tour guide qualification examination, it means that you will not be able to obtain the tour guide qualification certificate and engage in tour guide work.

Therefore, in order to improve the passing rate of this professional course in the qualification examination, the author thinks that the examination questions of this course can refer to the real questions of the tour guide qualification examination and take three forms: real questions, multiple-choice questions and multiple-choice questions (40 questions for single-choice questions, accounting for 20%, 80 questions for single-choice questions, accounting for 40%, and 40 questions for multiple-choice questions).

Teachers should pay attention to the usual accumulation, establish relevant chapter questions and strengthen the usual basic training.

In the content of the examination, we should also focus on the key chapters of the vocational qualification examination, such as laws and regulations on travel agency management, laws and regulations on tour guides, and laws and regulations on entry and exit management.

4.2 Test scores

As for the scores of the course "Tourism Policies and Regulations", the author adopts the method of comprehensive evaluation of usual scores, mid-term exam scores and final exam scores.

Usually, grades are mainly based on classroom attendance, classroom questioning and participation in case teaching; You can add a mid-term exam and give the mid-term results according to the results of the mid-term exam paper. The questions of the mid-term exam still refer to the questions and proportions of the real questions of the tour guide qualification exam; The final grade is given according to the final exam.

The score of the total evaluation score of the three can be given by the classroom teacher.

The author usually stipulates that the usual score accounts for 30%, the mid-term exam score accounts for 30%, and the final score accounts for 40%.

5 concluding remarks

To sum up, tourism policies and regulations, as a compulsory course of tourism major and tour guide qualification examination in higher vocational colleges, should highlight the vocational training objectives in curriculum setting and textbook selection.

In order to improve the effect of classroom teaching, we can break through the traditional teaching methods and adopt various teaching methods such as case teaching.

High-quality applied and extroverted talents are the clear training goal of higher vocational colleges. Therefore, in the teaching reform of tourism policies and regulations and other related courses, we should constantly reform the traditional education and teaching concepts and develop new teaching models.