Things to note when traveling on a Costa Cruise What should you pay attention to when taking a Costa Cruise

Notes on boarding

When you arrive at the port, Costa Cruises staff will greet you at the port and guide you to the luggage collection area. Please tie up your luggage. A dedicated Costa luggage tag and our customer service staff will be at your service at the designated counter.

Please bring the following documents with you and wait at the boarding gate to board the ship:

●The following valid documents are required to board the cruise ship. Note: We would like to remind you that children must also hold relevant documents; before you set off, please be sure to confirm with your travel agency or relevant agencies what documents you need to bring to carry out the travel route you choose.

●Cruise boarding list with complete information.

●Valid passport and relevant visa.

●Health table.

Security Check

For the safety of all passengers, employees of the ship's security department will conduct security checks on all boarding and disembarking personnel and luggage at all ports of call. Security checks are conducted via X-ray equipment and metal detectors.

Please cooperate with Costa employees to make the security inspection process as smooth and efficient as possible. Baggage delivered to the cabin has been checked upon boarding.

Please note that items listed in the "Luggage" section are not allowed on board. Costa would like to remind you that during shore excursions you should try to avoid buying antiques, weapons, knives, daggers, swords or similar items. If such items are discovered during a security check, the ship's security department will ask you not to bring them on board.

Costa would like to inform all passengers: According to the health and safety standards of Costa Cruises, it is strictly prohibited to bring any food or drink on board the ship in carry-on luggage or cabin luggage.

Passengers are only allowed to bring bathroom supplies (such as shampoo, shower gel, cream, etc.), liquid medicines, products and foods specially designed for children, and products or foods required for special meals. The ban also applies to any food and drink purchased at stopover ports.

Any local products purchased at stopover ports must be kept by the ship until they are returned to passengers at the end of the cruise.

Luggage

We recommend that each traveler bring one piece of luggage/suitcase. We would like to remind you that the following items are strictly prohibited: weapons and ammunition, explosives, firecrackers and fireworks, compressed gas or liquid gas (flammable gas, non-flammable gas, refrigerant, irritating gas and toxic gas) such as for camping Gas, flash bangs, starter guns, infectious or toxic substances, corrosive substances, radioactive substances and items that could be used as weapons. At the same time, it is strictly prohibited to put food and drinks in hand luggage and carry them on board the ship or put them in the cabin.

Luggage Tags

Costa will attach a Costa Cruises luggage tag with your travel documents and indicate your name and cabin number. Please attach the luggage tag to the bag handle before checking in your luggage at the port of departure. ** Tip: Checked luggage must be locked (plastic bags, woven bags, paper bags, etc. are not accepted to avoid damage and loss of items). We remind all guests not to put valuables, passports and important medicines in large luggage.

Carry-on luggage

Please carry valuables, medicines, cosmetics, watches, electronic products, photographic equipment and other fragile items in your carry-on luggage. Expensive luggage should also be carried with you to avoid accidents. damage. The size of carry-on luggage should not exceed the relevant regulations of the airline and should be able to pass through the X-ray security checkpoint.

Air freight

Costa reminds you to consider the current airline regulations on baggage, especially those related to baggage weight. If your luggage is overweight, the airport may require you to pay additional shipping charges. Items contained in carry-on baggage must comply with the current legal requirements of the country of departure and destination. Airlines and passengers are responsible for all baggage. Costa assumes no responsibility for damage or loss of baggage.

Luggage Insurance

Please apply for travel insurance based on the value of the personal items in your luggage. If your luggage is delayed, lost or damaged, you will need to file a claim with your travel insurance company. Costa only assumes limited liability for baggage security in accordance with international practice.

Lost or damaged luggage

If tourists find that their luggage is damaged after boarding the ship, please contact the ship’s customer service center. The ship's service staff will arrange for repairs. If the damage is serious and cannot be repaired, the ship's service staff will arrange for the guest to fill in a damaged/lost baggage declaration. If the guest fails to purchase relevant insurance, you can contact the cruise company's customer service center (400 820 7888). Enter related compensation matters.

If tourists find that their luggage is damaged or lost after disembarking, please contact the terminal staff and fill out a damaged/lost luggage declaration. If you fail to purchase relevant insurance, you can contact the cruise company customer service center (400 820 7888) , we will help the customer contact the relevant departments to search or make compensation according to the company regulations.

Note: Compensation requires relevant purchase certificates and valid bills.

Disclaimer

Our company is not responsible for any damage or loss of property in the following situations: damage and loss of personal property caused by the guest’s own negligence; damage or loss caused by any air or Damage and loss of personal property caused by baggage check-in related to ground transportation; loss caused by damage to checked fragile items; our company is not responsible for damage and loss of jewelry, cash, documents, photography/electronic equipment, food or other valuable items any liability.

Passports and Visas

Passports - Passengers should possess a valid passport and all necessary visas. Minor children must be registered in the passport of either parent. Passports should be machine readable. The name on the cruise travel document must match the name on the passport. Any inconsistency between the two (including aliases and initials) may prevent you from traveling and may invalidate your policy.

Passengers are strongly advised to contact their local consulate to find out the relevant visa requirements. Any passenger who does not possess the required documentation will be denied boarding and will be subject to a cancellation penalty. We recommend that you check your visa requirements with your travel agency or relevant embassy before departure.

Priority boarding – Club members who choose suites or levels above Coral and Pearl, passengers accompanied by children under three years old, pregnant women and passengers with special needs can enjoy priority boarding. Customer service staff will provide you with the necessary assistance.

Warm reminder: When you board the ship, Costa staff will ask for your passport and keep it for you throughout the process so that you can show it to different port authorities. Passports can only be retrieved if the passenger needs them to disembark.

All passengers should board the ship one hour before sailing.

Other information

Safety on board

It is recommended that you always wear low-heeled shoes, especially when walking around outside decks. If the deck is wet, be careful not to slip.