What should I do if I encounter compulsory consumption from a travel agency?

First, when traveling, there is great pressure to force consumption. When we have a holiday, we all want to go out for a walk. Even when you are unhappy, a trip that says go is a wayward little happiness for many people. Many times, in order to save worry and convenience, they will choose to sign up for tour groups. But what should you do when you have a pleasant trip and meet the old topic of "compulsory consumption" in the industry?

Second, is the behavior of the travel agency illegal? If you violate the law, you can ask for a refund, a refund and compensation! Many travel agencies offer low-cost travel routes. Even went to some towns to engage in activities, sign up and give gifts. When the old man saw that the price was cheap, there were gifts and he could go out to play, he signed up happily. As a result, not only many paid items appeared on the road. I was also brainwashed into buying products, and I wouldn't let them out if I didn't buy them. It's really irritating to buy a bunch of messy things to go home.

If you go out to play, will you be pushed around by the travel agency? Of course not, the travel agency's behavior is illegal! You can get a refund if you buy something, and the refund will be paid in advance by the travel agency. If there are other paid items, the money can also be refunded.

Article 35 of the Tourism Law: Travel agencies shall not organize tourism activities at unreasonably low prices to trick tourists, and obtain illegitimate interests such as kickbacks by arranging shopping or paying for other tourism projects. When organizing and receiving tourists, travel agencies shall not designate specific shopping places or arrange other paid tourism projects. However, unless it is agreed by both parties through consultation or requested by tourists and does not affect the itinerary of other tourists. In violation of the provisions of the preceding two paragraphs, tourists have the right to request the travel agency to handle the return and advance the return fee within 30 days after the end of the travel itinerary, or refund the paid travel expenses.

There are also travel agencies that cheat users in various ways. Reduce the items on the contract and shorten the play time. Arrange entertainment, visits and other paid projects without authorization. Increase the number of shopping privately and extend the shopping time. Compulsory or disguised compulsory shopping, even designated shopping stores are fakes.

Third, compulsory shopping, how to protect rights?

Specific rights protection steps:

1. Both parties negotiate and complain to the scenic spot management office.

2. Complain to consumers' associations and tourist complaint handling institutions.

(1) Call 1230 1 to complain (national tourist service hotline).

(2) Call 123 15 to complain (consumer complaint hotline).

If there is an arbitration clause in the contract, arbitration can be initiated by virtue of the arbitration clause.

4. Bring a lawsuit to the people's court.