What are the criteria for judging each star rating of a hotel?

4. Classification and Basis of Stars 4.1 Foreign-related tourism hotels are divided into five stars, namely one-star, two-star, three-star, four-star and five-star. The higher the star rating, the higher the grade of the hotel. The markings of this standard shall be implemented in accordance with the relevant marking standards. 4.2 The star rating is based on the hotel's construction, decoration, facilities and equipment, management, and service level. The specific assessment methods are in accordance with the facilities and equipment assessment standards, facility and equipment maintenance assessment standards, cleanliness assessment standards, and Five standards including service quality evaluation standards and guest opinion evaluation standards are implemented. 5. Safety, health, environment and construction requirements The construction, ancillary facilities and operation management of foreign-related tourism hotels should comply with the current relevant national regulations and standards on fire protection, safety, health and environmental protection. 6. Star rating conditions 6.1 One-star rating 6.1.1 The layout of the hotel is basically reasonable and convenient for guests to carry out normal activities in the hotel. 6.1.2 The public accommodation graphics in the hotel comply with LB/T001. 6.1.3 According to the local climate, there are heating and cooling equipment, and all areas are well ventilated. 6.1.4 Front office a. There is a front office and a main service desk; b. The main service desk has Chinese and English signs, and staff are on duty 18 hours a day to provide reception, inquiry and checkout services; c. Provide message service; d. Foreign currency exchange services are provided regularly; e. The main service desk provides promotional materials for hotel services, hotel price lists, city traffic maps, and various transportation timetables; f. There is a valuables storage service; g. There are luggage pushers for guests. Cars and luggage services are provided when necessary. There is a small luggage storage service; h. There is a duty manager who can receive guests 16 hours a day; i. There is a resting place for guests; j. Services can be provided in English. Various instructions and service texts must be expressed in both Chinese and English at least. 6.1.5 Guest rooms a. There are at least 29 rooms (sets) available for rent; b. Well-decorated, with upholstered beds, tables, chairs, bedside tables and other supporting furniture; c. At least 75% of the guest rooms have bathrooms and are equipped with Wash basin, basin, shower or bathtub, complete with shower curtain. There are separated male and female toilets on the floors without toilets in the guest rooms. The hotel has private bathrooms for men and women exclusively for guests, equipped with shower curtains. Take effective anti-slip measures. Cold water is supplied 24 hours and hot water is supplied 16 hours; d. There are blackout curtains; e. The guest rooms are equipped with hotel service guides, price lists, and accommodation regulations; f. The guest rooms and bathrooms are fully tidied once a day, and the sheets and pillowcases are changed every other day; g. 16h Hot and cold drinking water is provided. 6.1.6 Restaurant a. The total number of seats is suitable for the guest reception capacity; b. There is a Chinese restaurant; c. The restaurant supervisor and foreman can serve in English. 6.1.7 Kitchen a. The location is reasonable; b. The wall tiles are not lower than 2m, and the floor is covered with non-slip materials; c. The cold dish room and pastry room are independently separated, and there are sufficient air-conditioning equipment. There are air disinfection facilities in the cold vegetable room; d. The rough processing room is isolated from the operation room, and the temperature in the operation room is suitable; e. There is sufficient cold storage; f. The dishwashing room is reasonably located; g. There are special facilities for placing temporary garbage and keep them It is closed; h. Between the kitchen and the dining room, there is a spring door that separates entrance and exit for sound insulation, heat insulation and odor insulation; i. Take effective measures to disinfect mosquitoes, flies, cockroaches and other pests. 6.1.8 Public areas a. There are public telephones that can make direct international and domestic calls, and are equipped with local telephone directories; b. There are separate public toilets for men and women; c. There are emergency lighting. 6.2 Two-star rating 6.2.1 The layout of the hotel is basically reasonable and convenient for guests to carry out normal activities in the hotel. 6.2.2 The graphics of public accommodation in the hotel shall comply with LB/T001. 6.2.3 According to the local climate, there are heating and cooling equipment, and all areas are well ventilated. 6.2.4 Front office a. There is a front office and main service desk that are suitable for the scale and star rating of the hotel; b. The main service desk has Chinese and English signs, and staff are on duty 24 hours a day to provide reception, inquiry and checkout services. ; c. Provide message service; d. Provide foreign currency exchange services on a regular basis; e. The main service desk provides hotel service project promotional materials, hotel price lists, city transportation maps, introductions to the city's tourist attractions, various transportation timetables, and accommodation information. Newspapers and periodicals suitable for guests; f. Able to accept domestic room and restaurant reservations; g. There are safes for valuables that guests can open by themselves; h. There are luggage trolleys for guests to use, and luggage services are provided when necessary. There is a small luggage storage service; i. There is a duty manager who can receive guests 16 hours a day; j. There is a resting place for guests; k. Services can be provided in English. Various instructions and services should be expressed in at least Chinese and English simultaneously; l. The switchboard operator can provide telephone services to guests in English. 6.2.5 Guest rooms a. There are at least 29 rooms (sets) available for rent; b. Well-decorated, with cushioned beds, tables, chairs, bedside tables and other supporting furniture, and sufficient lighting; c. There are bathrooms with water closets Bucket, basin, vanity mirror, shower or bathtub, complete with shower curtain. Take effective anti-slip measures.

Cold water is supplied 24 hours a day, and hot water is supplied 18 hours a day; d. There is a telephone, and domestic and international long-distance calls can be made through the switchboard. There are instructions for use next to the telephone; e. There is a color TV; f. There are anti-noise and sound insulation measures; g. There are blackout curtains; h. There are stationery items that are consistent with the hotel's star rating. There are hotel service guides, price lists, accommodation regulations, city traffic maps and tourist attraction introductions; i. Guest rooms and bathrooms are fully tidied once a day, and bed sheets and pillowcases are changed daily; j. Hot and cold drinking water is provided 24 hours a day. k. Provide general laundry services; l. Provide meal delivery services upon guest request. 6.2.6 Restaurants and Bars a. The total number of seats is compatible with the guest room reception capacity; b. There is a Chinese restaurant that can provide Chinese food. Guests can order no earlier than 20:00 after dinner; c. There is a cafe (simple Western restaurant) that can provide Western breakfast. The coffee shop (or a restaurant) should be open for no less than 12 hours and have clear business hours; d. Have facilities that can provide bar service; e. The restaurant supervisor and foreman can serve in English. 6.1.7 Kitchen a. Reasonable location; one-star hotel. The equipment is simple and has the two most basic functions of food and accommodation. It can meet the simplest travel needs of guests and provide basic services. It belongs to the economic level and meets the needs of tourists with poor financial ability. Two star hotel. The facilities are average. In addition to basic facilities such as guest rooms and restaurants, there are also comprehensive service facilities such as sales department, post and telecommunications, and hairdressing. The service quality is good and belongs to the general travel level, meeting the needs of middle- and lower-class tourists. Take the two-star Agathe Hotel in Bordeaux, France, as an example. It has 148 rooms in a seven-story building. Each room has two beds and an area of ??13.5 square meters (including a 2.5-square-meter bathroom with a flush toilet, a bathtub and Shower head), the room has hot and cold air equipment, carpets, and telephones. The furniture is relatively simple, the charges are low, and it is economical. Samsung Hotel. It is fully equipped, not only providing food and accommodation, but also comprehensive service facilities such as conference rooms, entertainment halls, bars, coffee shops, and beauty salons. Each room is about 20 square meters in size, fully furnished, equipped with refrigerator, color TV, etc. The service quality is better and the charging standards are higher. It can meet the needs of middle-class and above tourists. At present, this kind of mid-level hotel is the most popular in the world and has a large number. Four star hotel. It has luxurious equipment, complete comprehensive service facilities, many service items, excellent service quality, pays attention to indoor environment art, and provides high-quality services. Guests can not only get high-end material enjoyment, but also get good spiritual enjoyment. This kind of hotel is usually called a first-class hotel in the world, and the charges are generally very high. It mainly meets the needs of upper-class tourists with higher economic status and government-sponsored travelers. Five-star (or four-star luxury) hotel. This is the highest level of tourist hotel. The equipment is very luxurious and the facilities are more complete. In addition to the luxurious room facilities, the service facilities are complete. A variety of restaurants, large banquet halls, conference halls, and comprehensive services are relatively complete. It is a center for social activities, conferences, entertainment, shopping, recreation, health care and other activities. The environment is beautiful and the service quality is very high. It is a friendly and pleasant small society. The fees are very high. Mainly to meet the needs of the upper bourgeoisie, government officials, celebrities, managers of large companies, engineering and technical personnel, officials attending international conferences, experts, and scholars.